IT Sr Systems Analyst - Access Patient Experience

UC Health; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated IT Sr. Systems Analyst to join their Access Patient Experience Team. This role involves leading the design and optimization of patient scheduling technologies, ensuring effective system development and support, and managing complex projects across various operational areas. The ideal candidate will possess a strong analytical background, excellent project management skills, and a commitment to enhancing patient access through technology. If you are passionate about making a difference in healthcare through innovative solutions, this is an exciting opportunity for you.

Qualifications

• 4+ years of experience in analyst roles, with a degree in information systems.
• Epic Cadence Certification is mandatory for this position.

Responsibilities

• Lead design and optimization of Patient Scheduling Access technologies.
• Facilitate complex IS&T initiatives and provide operational direction.

Skills

Analytical Skills

Project Management

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Information Systems

Tools

Epic Cadence

Job description

UC Health is hiring a full time IT Sr. Systems Analyst for the Access Patient Experience Team.

Provides direction to one or more technology infrastructure or application systems teams. Provides technical and operational direction for defining, developing, and maintaining system applications. Facilitates complex IS&T initiatives and activities for production support. Works with IS&T Leadership, providing input to strategic goals and objectives. Facilitates complex and multi-factitive projects that span multiple operational and technical areas.

Lead analyst responsible for design, optimization and maintenance support of Patient Scheduling Access technologies including, but not limited to, Epic Cadence and Decision Tree, as well as other associated software or platforms necessary to support patient access.

Qualifications

• Education: Bachelor’s degree in information systems or relevant field required.
• Years of Experience: 4+ years equivalent analyst experience required. 4 years equivalent experience can substitute for a bachelor’s degree plus must have 4 years analyst or other relevant experience (8 years total).
• License and Certification: Minimum Epic Cadence Certification required. Person accepting this position may be required to obtain and maintain additional Epic module certification(s) as required by the position.

Responsibilities

System Development and Support:

• Facilitates effective system design and definition.
• Acts as a resource/subject matter expert for the THA Departments.
• Provides effective coordination with vendors and consultants.
• Participates in the negotiation of vendor contracts.
• Assists in the evaluation for system hardware and software products.
• Follows change management procedures developed by UC Health.

Project Management:

• Works with senior leadership level of the organization to resolve risk and issues associated with projects.
• Determines complex schedules, budgets, and skill sets of team for projects.
• Determines and manages workload priorities.
• Facilitates activities across IS&T Departmental Teams.
• Maintains the ability to create complex program charters and work plans covering multiple systems.
• Ensures that project plans are followed and updated.
• Provides accurate and timely individual and project status reports.
• Documents and ensures timely resolution of project issues.
• Applies and maintains skill sets to improve project management methodology within the organization.

Administration:

• Participates in interview process for hiring on new staff and facilitates new employee training and organization.
• Acts as a mentor to less experienced staff.
• Monitors staff workload (calls, work orders, service request) and work quality.
• Provides input to employee evaluation.

Customer Relationship:

• Facilitates coordination of Leadership Meetings with customers.
• Encourages and displays actions that result in high client satisfaction.
• Maintains planning sessions with users to assess current and future state activities.

Coordination:

• Assesses and escalates user requests and issues.
• Facilitates the completion of the Governance Analysis Process.
• Participates in developing strategic goals.
• Drives alignment of systems and applications with the business process.

Other duties as assigned:

• Assists in the development of departmental policies and procedures.