IT Specialist (Venue Technology) | View Boston

asmglobal; Boston (MA); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking an IT Specialist for View Boston Observatory to deliver hands-on IT and AV support in a fast-paced venue environment. You will ensure reliable desktop services, POS operations, and seamless AV integration for events.

We value strong problem-solving, clear communication, and the ability to work evenings and weekends. Join a collaborative team supporting world-class live events at View Boston Observatory in Boston, MA.

Qualifications

• Bachelor’s degree in Computer Information Systems or related field; equivalent experience considered.
• 1–3+ years of IT support or related technical experience.
• Strong Windows/macOS proficiency; basic server/network concepts understood.

Responsibilities

• Provide setup and support of multiple POS systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors to resolve issues and implement changes.
• Provide Level 1–2 support for POS problems and coordinate with service providers.
• Provide AV and Event Support for View Boston Observatory.
• Conduct Observatory walk-throughs to ensure systems are operational during events.
• Replace defective hardware before, during and after events.
• Diagnose software, firmware, & hardware errors and implement solutions.
• Track RMAs of equipment inbound/outbound for repairs.
• Maintain knowledge of organization standards and perform other duties as assigned.

Skills

PC hardware

Networking basics

Wi-Fi security

Windows/macOS

Virtualization

AV systems

Streaming platforms

HDMI/SDI

Control systems

IT security

Education

Bachelor’s degree in Computer Information Systems

Tools

Crestron

Extron

AMX

Q-SYS

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Reporting to the Venue Technology Manager, the IT Specialist will be customer service-focused, with the ability to work independently and be flexible to help support the View Boston Observatory IT and AV Operations. The IT Specialist must possess the ability to work in a fast-paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Must be able to communicate productively and professionally across all managerial levels.
• Provide level 1 & 2 support for all point-of-sale system problems and elevate with inside and outside service providers when necessary.
• Provides AV Support and Event Support for View Boston Observatory.
• Serves as View Boston building wide point of contact on IT related matters.
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
• Work with external vendors in support of proprietary systems.
• Tracking RMAs of all equipment inbound and outbound for repairs.
• Maintains a thorough knowledge of the organization and adheres to all standards and practices.
• Perform other duties as assigned by Venue Technology Manager

ESSENTIAL DUTES AND RESPONSIBILITIES

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
• 1–3+ years of IT support or related technical experience.

TECHNICAL SKILLS

• Working knowledge of PC hardware setup and troubleshooting.
• Strong understanding of networking fundamentals, including TCP/IP and VLANs.
• Experience with wireless LAN environments and related security protocols.
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
• Familiarity with virtualized environments (server and desktop).
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems including:
• Video switchers, displays, projectors, LED walls, and digital signage systems.
• Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs.
• Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent).
• HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.
• Understanding IT security concepts including password management and secure network practices.

PROFESSIONAL ATTRIBUTES

• Ability to work collaboratively within a team environment.
• Comfortable adapting quickly to operational changes and fast-paced environments.
• Strong communication and problem-solving skills.
• Willingness to work flexible hours, including weekends and evenings.

SKILLS AND ABILITIES

• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

COMPENSATION

$30/hour, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

WORKING CONDITIONS

Location: On Site at View Boston (Boston, MA)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.