IT Specialist / System Administrator

ActioNet; Silver Spring (MD); Hybrid; USD 58,000 - 129,000; Full time

Job summary

ActioNet is seeking an IT Specialist / System Administrator to support Department of Commerce users in Silver Spring, MD. This hybrid role requires 2-3 days onsite and involves maintaining IT systems used in the workplace, on research vessels, and aircraft.

The position emphasizes proactive teamwork, attention to quality and confidentiality, and after-hours help desk support. A public trust clearance is required for this role.

Qualifications

• Tier I support monitoring and ticket queue management.
• Tier II user desktop support either remotely or onsite.
• Mid-level experience with Windows workstation and server operating systems.
• Mid-level experience with Active Directory configuration and administration.
• Mid-level experience building and maintaining Windows workstations and servers.
• Experience with Windows deployment services and hardware/software troubleshooting.
• Experience with the use of remote tools.

Responsibilities

• Provide day to day IT desktop support to the Department of Commerce.
• Perform system updates.
• Manage Windows servers.
• Patch management.
• Manage AD, create, modify, and remove accounts.
• Develop SOPs and Knowledge Articles.
• Perform Ticket and queue management.
• Provide remote support to the Department of Commerce.

Skills

Tier I support

Tier II desktop support

Remote support

Ticketing systems

Education

Microsoft Certification

HDI Certification

Tools

Active Directory

Windows Deployment Services

Remote tools

Windows Server

Job description

IT Specialist / System Administrator | Req#4660

ActioNet has an opening for an IT Specialist / System Administrator requiring a Public Trust clearance located in Silver Spring, MD, This is a Hybrid position (2-3 days onsite). In this role, you will be responsible for providing IT support to Department of Commerce desktop users, and for supporting, maintaining, and updating IT systems that are used in the workplace, on research vessels, and on research aircraft.

Salary: 58,000-129,000

Theideal candidate will be a proactive team player who can work both independently and within a team environment. Possess the ability to work in a challenging environment producing positive results thatdemonstrates a high degree of attention to quality, detail, correctness and deadlines in amulti-tasking, priority changing environment. Must be able to work with a variety of people and departments and maintain confidentiality. Must be available to work and provide help desk support after normal business hours.

Salary: 58,000-129,000

Theideal candidate will be a proactive team player who can work both independently and within a team environment. Possess the ability to work in a challenging environment producing positive results thatdemonstrates a high degree of attention to quality, detail, correctness and deadlines in amulti-tasking, priority changing environment. Must be able to work with a variety of people and departments and maintain confidentiality. Must be available to work and provide help desk support after normal business hours.

Duties and Responsibilities

• Provide day to day IT desktop support tothe Department of Commerce
• Perform system updates
• Manage Windows servers
• Patch management
• Manage AD, create, modify, and remove accounts
• Develop SOPs and Knowledge Articles
• Perform Ticket and queue management
• Provide remote support to the Department of Commerce

Basic Qualifications

• Possess Tier I support monitoring and managing ticket queue
• Possess Tier 2 user desktop support either remotely or onsite
• Mid-level experience with both MS Windows workstation and server operating system
• installation and administration
• Mid-level experience with Active Directory configuration and administration
• Mid-level experience building and maintaining Windows workstation and server install
• images
• Mid-level experience with Windows installation using Windows Deployment Services
• Mid-level experience with preparation of and troubleshooting computer hardware and
• software
• Experience with the use of Remote tools

Preferred

• Microsoft Certification
• HDI Certification
• Mid-level understanding of networking and networking principals
  

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the tenth year in a row (2014 - 2023). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ActioNet Core Value #1 - Instill Integrity In Everything We Do