IT Specialist (Operating Systems)

IRS-babd5cc6; Fresno (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Internal Revenue Service seeks IT professionals for GS-5, GS-7, and GS-9 level roles in IT - Infrastructure Technology Operations, Mainframe Operations, located in Fresno, CA. Review qualifications, provide clear employment dates, and meet minimum age and experience requirements as outlined by OPM standards.

Federal experience not required; positions emphasize IT support, documentation, testing, and customer assistance under supervision with strict security and privacy guidelines.

Qualifications

• Information Technology-related experience demonstrating each of the five competencies: attention to detail, customer service, interpersonal skills, reasoning, and teamwork.
• Experience at GS-5 level includes routine IT support, operations, or administrative activities involving computer hardware, software, systems, applications, or related technology resources.
• Specialized experience GS-7 level includes applying IT principles and assisting in identifying, documenting, and resolving routine technical issues.
• MINIMUM REQUIREMENTS FOR GRADE 9 LEVEL require five competencies and specialized experience at GS-7 level, including applying IT principles and preparing technical documentation.

Skills

Attention to Detail

Customer Service

Interpersonal Skills

Reasoning

Teamwork

Job description

WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • IT - Infrastructure Technology Operations - Mainframe Operations
• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

Experience GS-5 Level: You must have one year of IT-related experience which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. IT related experience for this position includes:

• Assisting with routine IT support, operations, or administrative activities involving computer hardware, software, systems, applications, or related technology resources.
• Following established procedures to enter, update, verify, organize, or maintain IT-related information, records, documentation, or system data.
• Responding to basic customer or user requests and referring more technical issues to higher-level personnel.
• Using standard tools, applications, or automated systems to perform assigned tasks and support daily IT operations.
• Assisting with troubleshooting, testing, installation, configuration, or maintenance activities under close supervision.

Specialized Experience GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 level in the Federal service.

• Applying basic IT principles, methods, and practices to support computer systems, software, applications, hardware, networks, or related technology services.
• Assisting in identifying, documenting, and resolving routine technical issues affecting users, systems, applications, or services.
• Supporting system, software, or application testing activities and preparing or updating technical documentation and user instructions.
• Working with customers, users, or team members to gather information, respond to service requests, and provide technical assistance.
• Monitoring routine system, application, or service operations and reporting issues, deficiencies, or unusual conditions to higher-level staff.

MINIMUM REQUIREMENTS FOR GRADE 9 LEVEL (GS or Equivalent): You must have Information Technology-related experience demonstrating each of the following five competencies: 1) Attention to Detail, 2) Customer Service, 3) Interpersonal Skills, 4) Reasoning, and 5) Teamwork.

SPECIALIZED EXPERIENCE GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service? Specialized experience for this position includes:

• Applying IT principles, concepts, and practices to support, maintain, troubleshoot, configure, or implement computer systems, software, applications, hardware, or related technology services.
• Performing IT assignments involving technical requirements and established procedures, including system, application, or software testing and configuration activities.
• Identifying, analyzing, and resolving routine and technical issues affecting users, systems, applications, or services.
• Preparing technical documentation, reports, procedures, or recommendations related to assigned IT activities.
• Supporting compliance with established security, privacy, and operational requirements while assisting customers, users, and technical teams.

AND You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.