IT SPECIALIST (CUSTSPT/NETWORK)

U.S. Department of Defense; Kansas City (MO); On-site; USD 75,000 - 120,000; Full time

Job summary

U.S. Department of Defense in the United States seeks IT professionals with demonstrated competency in core areas such as attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.

Qualifying experience includes overseeing network and IT asset operations, providing advisory services on cyberspace operational issues, and ensuring information assurance controls are implemented.

Qualifications

• Nine IT competencies demonstrated in federal/private/public sector experience.
• Attention to Detail: thorough and conscientious about detail.
• Customer Service: assess needs, provide information, resolve problems, ensure quality.
• Decision Making: make sound, informed decisions and drive action.
• Information Management: identify information needs and organize information.
• Interpersonal Skills: courteous, empathic, builds relationships.
• Oral Communication: effective presentations and reports to leadership.
• Problem Solving: analyze issues and evaluate options.
• Teamwork: foster cooperation and collective goals.

Responsibilities

• Overseeing network and IT asset operations and advising on cyberspace issues.
• Managing IT customer support services and end-user asset lifecycle.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the \"How to Apply\" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

You are required to have information technology related experience in the federal service or private or public sector demonstrating the following nine competencies, as defined:

1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail. IT related experience demonstrating this competency include: Overseeing the execution of preventative maintenance on enterprise systems to ensure operational readiness and minimize downtime.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and service. IT related experience demonstrating this competency include: Communicating planned and unplanned service outages to all relevant stakeholders in a timely and effective manner.
3. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
6. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT related experience demonstrating this competency include: Producing and delivering comprehensive reports and briefings to leadership on service performance, significant incidents, and recommend courses of action.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT related experience demonstrating this competency include: Analyzing complex technical issues to determine root causes and develop and evaluate multiple courses of action.
8. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

In addition to your experience demonstrating the nine competencies above, you are required to have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled.

Qualifying experience would be demonstrated by: Qualifying experience would be demonstrated by: Overseeing network and IT asset operations, providing key advisory services on cyberspace operational issues, and ensuring the implementation of all information assurance controls. Managing IT customer support services, encompassing the complete lifecycle of end-user assets and tiered technical support.

This position is within the Work Category PROFESSIONAL at Work Level FULL PERFORMANCE, Series and Grade GG-2210-12.

Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.