IT Specialist (Network Services)

National-Oceanic-; Boulder (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

NOAA, Office of the Chief Information Officer (OCIO), N-Wave, seeks a qualified IT specialist for deployment and operations across Boulder, CO; Indianapolis, IN; or Silver Spring, MD. The role requires IT competencies and a full year of specialized experience at the GS-12 level or higher.

Applicants must meet OPM standards; education is not required, but relevant IT experience and cloud/telecom guidance are essential. Apply through the two related postings for full consideration.

Qualifications

• IT competencies required for 2210/IT roles; detailed attention, service orientation, clear communication, and problem solving.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the National Oceanic and Atmospheric Administration (NOAA), Office of the Chief Information Officer (OCIO), N-Wave, with one vacancy in Boulder, CO; Indianapolis, IN; or Silver Spring, MD.

This position is also announced under vacancy number CIO NWAVE-27-13107421-ST, which is open to Status Candidates. You must apply to both announcements if you want to be considered for both.

Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

EDUCATION: There is no positive education requirement for this position.

SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To qualify for the 2210 series: IT COMPETENCIES: For all positions individuals qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.


• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.


• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND To qualify at the ZP-4 or GS-13 level: SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experience equivalent to the ZP-3 or GS-12 in the Federal service. Specialized experience MUST include all of the following:

• Aiding in the deployment of IT related hardware, software and cloud connectivity services;


• Coordinating the maintenance and upgrade of IT transport or cloud infrastructure; and


• Providing IT related advice or guidance to personnel across enterprise telecommunications networks or cloud environments.