Technology & Facilities Specialist

Ferguson FCU; Monticello (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Ferguson FCU in Mississippi seeks a Technology & Facilities Specialist to support IT systems, equipment, and facilities for efficient daily operations. You will handle new-user setup, access control, and vendor escorts, while contributing to ATM and bank equipment maintenance.

The role requires an associate degree or equivalent and 2+ years in a related field, with the ability to lift heavy items and travel between locations. Strong communication and customer service are essential.

Qualifications

• Associate degree or equivalent; technical training accepted.
• 2+ years of related IT/facilities experience.
• Ability to lift 50+ pounds and travel between locations.
• Strong customer service and communication skills.

Responsibilities

• Set up new users and grant system access.
• Monitor and maintain security cameras and alarm systems.
• Deploy, relocate, and manage IT equipment.
• Provide staff and member IT support via tickets.
• Escort vendors and supervise ATM-related tasks.
• Perform routine facilities maintenance.
• Troubleshoot bank equipment and assist upgrades.

Skills

Technical support

Customer service

Troubleshooting

Tools usage

Communication skills

Travel ability

Education

Associate degree or equivalent

Tools

Alarm systems

Access control systems

IT equipment maintenance

Job description

Description

BASIC FUNCTION:

Under the direction of the Director of I.T., Facilities, and Security, the Technology & Facilities Specialist is responsible for assigned duties as outlined below, including I.T.-related tasks and various facilities maintenance functions. The position provides support for the credit union’s technology systems, equipment, and facilities to help ensure efficient and effective daily operations.

I.T. RESPONSIBILTIES AND DUTIES:

• Perform administrative tasks regarding new user setup, including logins to various systems, alarm codes, access control fobs, and other access or items as needed.
• Review and maintain security cameras and associated DVR systems.
• Review, audit, and maintain alarm systems.
• Review and maintain various monitoring and management of systems assigned.
• Deploy and relocate equipment on an as-needed basis.
• Provide user support by resolving trouble calls and submitted tickets for staff and members.
• Perform facilities maintenance tasks as assigned or required.
• Perform routine maintenance on various equipment throughout the organization.
• Assist in ATM and other bank equipment troubleshooting and diagnosis.
• Assist in maintaining and upgrading systems.
• Escort and monitor vendors while performing work within the credit union.
• Escort and provide dual controls for ATM Cash installation and transport.

JOB SPECIFICATIONS:

EDUCATION:

Associate degree or equivalent from a two-year college or technical school. Experience can be credited in lieu of education.

• Continued education during your employment may be required to maintain assigned role.

EXPERIENCE:

2 years or more of related experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to lift 50+ pounds and sit or stand for long periods of time.
• Familiar with a range of software and hardware.
• Previous technical support role desired.
• Excellent written and oral communication skills and sense of customer service.
• Ability to operate basic hand or power tools.
• Ability to work independently or as part of a team.
• Troubleshooting skills in a range of IT issues.
• Must have reliable transportation and the ability to travel between credit union locations as required.

EMPLOYEE ACKNOWLEDGEMENT:

I acknowledge that I have received, reviewed, and understand the responsibilities, duties, and requirements of this position. I understand that this job description is intended to provide a general description of the essential duties and responsibilities of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

I understand that this job description does not constitute an employment contract or guarantee of employment and may be modified, revised, or updated as organizational needs, business requirements, or the responsibilities of the position change. I understand that I may be required to perform other related duties and responsibilities as assigned.

My signature confirms that I have reviewed and understand this job description. It does not necessarily indicate that I agree with every statement contained herein.