IT Specialist II

Bucksport Regional Health Center; Maine; On-site; USD 65,000 - 82,000; Full time

Job summary

Bucksport Regional Health Center in Maine is seeking an IT Specialist II to support and administer the Electronic Health Record (EHR) and IT systems across Medical, Dental, Behavioral Health, Lab, and Administration.

You will assist the IT Director and Systems Administrator, provide end-user training, handle help desk duties, and coordinate with vendors for system stability, with occasional after-hours and on-call work.

Qualifications

• Minimum 3 years of IT help desk experience.
• Experience with Windows Server, Active Directory, networking, and IT concepts.
• Ability to train staff on moderately complex software.
• Proficient in Microsoft applications and large-scale EHR systems.
• Strong interpersonal and collaboration skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently with limited supervision.
• Associate's Degree in CS, Healthcare, or related field required.

Responsibilities

• Provide IT help desk support and desktop assistance.
• Assist with account support and application support.
• Lead IT projects as assigned.
• Train staff and new hires on system use.
• Occasional after-hours on-call support.

Skills

IT help desk

Windows Server

Active Directory

Networking concepts

Microsoft applications

EHR systems

Train others

Interpersonal skills

Time management

Independent work

Education

Associate's Degree in Computer Science, Healthcare, or related area

Job description

Description

The IT Specialist II will be responsible for supporting and assisting with the administration of the Electronic Health Record (EHR) and IT systems. This position will help ensure that the EHR system is utilized effectively and efficiently and that providers and staff in Medical, Dental, Behavioral Health, Lab, and Administration are able to use the system competently through regular and ongoing support.

The IT Specialist II will assist the IT Director and Systems Administrator in ensuring that systems meet all regulatory requirements and will work with vendors to support system stability and functionality. This position will also provide EHR portal support to the general public.

In addition, the IT Specialist II will be responsible for general IT help desk duties, including desktop support, account support, general application support, and IT projects as assigned. The position is also responsible for staff training and education, including providing one-on-one basic system education to new hires. Limited and occasional after-hours work and on-call support will also be required.

Requirements

Experience and Skill Requirements:

• A minimum of three years of experience in an IT help desk required.
• Experience in Windows Server, Active Directory, networking concepts, and general IT concepts.
• Must be able to communicate and train individuals on moderately complex computer software functions.
• Proficiency in all Microsoft applications and large-scale automated systems (such as EHR).
• Excellent interpersonal skills with demonstrated ability to partner with internal customers and guide them through challenging projects.
• Ability to handle multiple tasks, set appropriate priorities and accomplish moderately complex assignments in a thorough and timely manner.
• Demonstrated ability to manage time and set priories.
• Ability to work independently with little supervision.

Education Requirements:

• Associate's Degree in Computer Science, Healthcare, or related area, or the equivalent in related education and / or experience, required.
• Maintains professional and technical knowledge level through attendance in industry workshops and seminars, and other information media; e.g., webinars, trade periodicals, on-line discussion groups.