IT Specialist II

Bucksport Regional Health Center; Bucksport (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

Bucksport Regional Health Center seeks an IT Specialist II to support and administer the EHR and IT systems across Medical, Dental, Behavioral Health, Lab, and Administration. You will assist IT Director and Systems Administrator, help ensure regulatory compliance, provide portal support to the public, and deliver user training including new hire onboarding.

The role requires at least three years' IT help desk experience, proficiency with Windows Server, Active Directory, networking, and strong

Qualifications

• Minimum of three years of experience in IT help desk.
• Experience with Windows Server, Active Directory, networking concepts and general IT concepts.
• Ability to train and communicate on moderately complex computer software functions.
• Proficiency with Microsoft applications and large-scale automated systems (e.g., EHR).
• Excellent interpersonal skills to partner with internal customers.
• Ability to manage multiple tasks and priorities.
• Ability to work independently with little supervision.

Responsibilities

• Support and assist with EHR and IT system administration and maintenance.
• Provide regular help desk support to providers and staff across departments.
• Assist IT Director and Systems Administrator to ensure regulatory compliance and system stability.
• Deliver staff training and onboarding on systems; provide one-on-one education for new hires.
• Occasional after-hours on-call support as needed.

Skills

Windows Server

Active Directory

Networking

IT concepts

Microsoft applications

EHR systems

User training

Time management

Independent work

Education

Associate's Degree in Computer Science, Healthcare, or related area

Job description

Description

The IT Specialist II will be responsible for supporting and assisting with the administration of the Electronic Health Record (EHR) and IT systems. This position will help ensure that the EHR system is utilized effectively and efficiently and that providers and staff in Medical, Dental, Behavioral Health, Lab, and Administration are able to use the system competently through regular and ongoing support.

The IT Specialist II will assist the IT Director and Systems Administrator in ensuring that systems meet all regulatory requirements and will work with vendors to support system stability and functionality. This position will also provide EHR portal support to the general public.

In addition, the IT Specialist II will be responsible for general IT help desk duties, including desktop support, account support, general application support, and IT projects as assigned. The position is also responsible for staff training and education, including providing one-on-one basic system education to new hires. Limited and occasional after-hours work and on-call support will also be required.

Requirements

Experience and Skill Requirements:

• A minimum of three years of experience in an IT help desk required.
• Experience in Windows Server, Active Directory, networking concepts, and general IT concepts.
• Must be able to communicate and train individuals on moderately complex computer software functions.
• Proficiency in all Microsoft applications and large-scale automated systems (such as EHR).
• Excellent interpersonal skills with demonstrated ability to partner with internal customers and guide them through challenging projects.
• Ability to handle multiple tasks, set appropriate priorities and accomplish moderately complex assignments in a thorough and timely manner.
• Demonstrated ability to manage time and set priories.
• Ability to work independently with little supervision.

Education Requirements:

• Associate's Degree in Computer Science, Healthcare, or related area, or the equivalent in related education and / or experience, required.
• Maintains professional and technical knowledge level through attendance in industry workshops and seminars, and other information media; e.g., webinars, trade periodicals, on-line discussion groups.