IT Specialist (Houston, TX)

Fox Rothschild LLP; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Discretionary bonus

Premium medical and dental coverage

Generous paid time off

Tuition reimbursement

Retirement plan

Job summary

Fish & Richardson, a premier global IP law firm, invites an IT Specialist to join the Houston IT Department. You will deploy workstations, provide end-user support, and manage network devices to ensure smooth operations for partners and staff.

The role requires 3+ years in Windows desktop support, Windows 10/11, A+, Network+ certifications, and MacOS experience. Onsite 5 days a week; after-hours on-call rotation; competitive benefits.

Qualifications

• 3+ years’ experience in Windows desktop and MS Office support in a professional services setting.
• Windows 10/11, A+, and Network+ Certifications are required.
• Professional experience working with MacOS is required.
• Strong interpersonal skills and ability to explain technical concepts to non-technical users.

Responsibilities

• Deploy and maintain workstations in the Houston office and handle after-hours requests.
• Manage first and second level end-user support via phone, email, remote and in-person interaction.
• Configure, support, and troubleshoot network devices and enterprise applications.
• Implement and integrate new applications/systems with IT staff support.
• Provide conference room support for video conferencing and device setup.
• Assist with support tickets as a second level escalation point.
• Deliver training programs for new hires, summer associates, and staff as directed.
• Partner with Applications and Software Development to improve usability of tools.
• Participate in an after-hours on-call rotation.

Skills

Windows OS

MS Office

MacOS experience

End-user support

Communication skills

Time management

Job description

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish’s Houston team in our fast-paced Information Technology Department as an IT Specialist.

How Will You Make a Difference?

• Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
• Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users, depending on overall workload and application specialty.
• Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
• Implement and integrate new applications/systems with support from other IT staff.
• Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
• Assist with support tickets as a second level escalation point.
• Deliver special purpose training programs for new hires summer associates, and other firm employees as directed.
• Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability.
• Participate in an after hours on call rotation

What Will You Bring to the Table?

• 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
• Windows 10/11, A+, and Network+ Certifications.
• Professional experience working with MacOS is required.
• Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.
• Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
• Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
• Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
• Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation)
• Ability to work onsite in the Houston office 5 days per week is required.

Why Fish?

When you join our team, we offer:

• Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
• A positiveculture ranked as one of the best in the country in Vault’s 2026 law firm survey

Our Commitment to Diversity

As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.