IT Specialist (CUSTSPT) (Service Branch Director Type II)

Federal Emergency Management Agency; Oakland (CA); Remote; USD 77,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Thrift Savings Plan

Flexible Spending Account

Employee Assistance Program

Personal leave days

Paid federal holidays

Flexible work schedules

Tuition reimbursement

Transportation subsidies

Uniform allowance

Health and wellness programs

Fitness centers

Disabled veteran leave

Job summary

Federal Emergency Management Agency seeks an IT Specialist (CUSTSPT) - Service Branch Director Type II, to lead IT support at incident sites under the IMAT program. This is a 2-year temporary Excepted service appointment on a Type 2 Regional Team, with responsibilities to manage IT operations and communications during deployments.

The position is telework eligible and requires readiness for travel to disaster sites, with duties spanning planning, system troubleshooting, and coordination with the

Qualifications

• No Educational Substitution: There is no educational substitution for this position.

Responsibilities

• Supervises IT operations during deployments and ensures ICS compliance.
• Directs establishment and operation of IT Service Desk and coordinates with the Mobility Service Center for IT equipment.

Job description

IT Specialist (CUSTSPT) (Service Branch Director Type II)

• Department: Department of Homeland Security

This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on a Type 2, Regional Team and has a starting salary of $$56.20 per hour ; however, the maximum salary possible in this position is $82.89 per hour. Salary listed includes locality pay.

Key Responsibilities

What will I do in this position if hired?

In this position, you will serve as an IT Specialist (CUSTSPT) (Service Branch Director Type II) When deployed, the IT Specialist (CUSTSPT) (Service Branch Director Type II) reports to the Logistics Section Chief and is responsible for the management of all Information Technology (IT) support activities at an incident site in accordance with the federal IT laws and FEMA's Office of the Chief Information Officer directives and policies.

Typical assignments include: Supervises the operations of the Communications Unit(s); Determines if the organizational structure is appropriate and Incident Command System (ICS) compliant; ensures that subordinates are qualified to perform assigned positions; makes adjustments, assigns work, sets priorities, and monitors performance of subordinates; Evaluates and ensures that existing and potential communication infrastructure requirements are identified when selecting and building FEMA facilities and coordinates with other FEMA components for communications resources (both personnel and equipment) and oversees the establishment of the IT infrastructure; Directs the establishment and operation of the IT Service Desk using Remedy HD management tool, services as a technical focal point on the multiple IT customer support services, performs advanced system troubleshooting and system management, installs and configures FEMA approved software, troubleshoots and maintains hardware and software applications, de-commissions equipment, and submits and tracks NiOS orders to the Mobility Service Center for all IT equipment and services; Coordinates the closeout of the Joint Field Office, establishes demobilization timeline, recovers equipment, and ensures the proper closeout of contracts.

When not deployed, the IT Specialist (CUSTSPT) (Service Branch Director Type II) reports to the Logistics Section Chief and participates in the exercises at the national, regional and state levels.

Typical assignments include: Attends all training as required by the position with states, territories and the other federal agencies, professional development as required for the team member development and FEMA Qualifications System certification, and emergency management training and workshops; Provides input for the development of and participates in the execution and documentation of functions and plans that affect critical aspects of FEMA's mission, operational responses and programs; Provides basic instruction on disaster-related topics to regions, state and local authorities; Participates in the development of national catastrophic planning for all-hazard responses; Assists in the development of plans, goals, and objectives for the new initiatives and programs; Provides disaster communications training to the team; Ensures the teams IT and communications systems are Fully Mission Capable at all times.

What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.

All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.

Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. This announcement is for a position as an IMAT CORE (Incident Management Assist Team, Cadre of Response/Recovery Employee).

IMAT CORE employees are full time employees hired to directly support the response and recovery efforts related to disasters. IMATs are the first FEMA personnel deployed to an incident and manage the field-level federal response and early recovery with a primary focus on critical infrastructure stabilization, especially life-saving and life-sustaining efforts. Appointments to IMAT CORE positions may be renewed based upon workload needs and funding availability.

Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After 3 years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA. Appointments may be renewed based on workload, funding, and supervisory approval.

Requirements & Education

No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.

• health, dental, vision, life, and long-term care insurance
• retirement plan
• Thrift Savings Plan [similar to a 401(k)]
• Flexible Spending Account
• Employee Assistance Program
• personal leave days
• paid federal holidays.
• flexible work schedules
• tuition reimbursement
• transportation subsidies
• uniform allowance
• health and wellness programs
• fitness centers.
• Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
• DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select 'Benefits.'

Which agency is hiring for this position?

This position is with Federal Emergency Management Agency, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $56.2 – $82.89/hr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-27.

Who is eligible to apply?

This position is open under the 'Public' hiring path.