IT SPECIALIST (CUSTOMER SUPPORT)

Army National Guard Units

Salina (KS)

Hybrid

USD 75,000 - 98,000

Full time

3 days ago

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Benefits offered by this job

Telework eligible

Job summary

Army National Guard Units in Salina, KS seeks an IT Specialist (Customer Support) at GS-2210-11 to provide frontline IT assistance, maintain PCs and peripherals, and guide users through software.

The role requires evaluating problems, documenting actions in Remedy ITSM, and handling a high-volume help desk. Telework is eligible situationally; the schedule is a compressed 5/4/9 with a Secret clearance.

Qualifications

GS-11 level: Education for specialized experience may replace experience; Ph.D. or 3 years of graduate education required.
Undergraduate or graduate degree in computer science, engineering, information science or related field with minimum 24 semester hours.
Provide IT support, document actions, and assist users with PCs and software.

Responsibilities

Provide support and guidance on installing and operating PCs, peripherals, and software.
Support users, troubleshoot problems, and escalate when needed; document actions taken.
Receive, respond to, and resolve help center calls; serve as workstation information point.

Skills

Customer support

IT troubleshooting

Desktop hardware

Education

Degree in computer science or related field with 24 semester hours

Tools

Remedy ITSM

Job description

Hiring Agency: Army National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2528P01 and is part of the KS Joint Forces Headquarters, National Guard.

Key Responsibilities

As an IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-11, you will provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.

Support users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations.

Receive, respond to, and ensure resolution of all types of help center calls. Other duties as assigned. Work Schedule: This position works on a 5/4/9 compressed work schedule that consists of a 5-day workweek, then a 4-day workweek (eight 9-hour days and one 8-hour day and an SDO, Scheduled Day Off) to complete the 80-hour pay period. Work schedule is subject to change based on mission requirements.

Telework: ELIGIBLE FOR SITUATIONAL TELEWORK ONLY, INCLUDING EMERGENCY AND PRESCRIBED "UNSCHEDULED TELEWORK

Requirements & Education

Substitution of Education for Specialized Experience: If you are using Education to qualify for this position, At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must provide transcripts or other documentation to support your Educational claims.

To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $75278 – $97867/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?