IT SPECIALIST (CUSTOMER SUPPORT)

Army Transformation and Training Command; Fort Belvoir (VA); Remote; USD 102,000 - 158,000; Full time

Job summary

The Army Transformation and Training Command in Fort Belvoir, VA is seeking an IT Specialist (Customer Support) to advise customers, troubleshoot complex problems, and provide assistance to keep critical business activities running smoothly.

The role supports remote access setup, telework eligibility, and requires a Secret clearance to work on sensitive systems.

Qualifications

• Foreign education credentials must be evaluated for equivalence to U.S. education programs.

Responsibilities

• Provide advice and assistance to customers to troubleshoot issues.
• Troubleshoot complex problems and guide customers to resolution.
• Support customers to minimize interruptions to critical business activities.

Education

Foreign education evaluation required

Job description

• Hiring Agency: Army Transformation and Training Command

About the Position: You will serve as an IT Specialist (Customer Support) who will be providing advice and assistance to customers; to troubleshoot complex problems; and to provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.

Key Responsibilities

Establishing network access protocols to enable customers to gain local or remote access.

Requirements & Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Army Transformation and Training Command, Department of the Army.

What is the salary for this position?

The posted pay range is $102415 – $158322/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov