IT Specialist (APPSW)

US-Defense-Health-Agency; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

US-Defense-Health-Agency seeks an IT Specialist (APPSW) to provide technical support for web-based applications, assist in the development lifecycle, and help install and configure enterprise software to support operational environments. The role requires attention to detail, strong customer service, effective oral communication, and robust problem solving.

In-person work is required with situational telework as approved. Locations include Falls Church, VA; San Antonio, TX; or Tacoma, WA.

Qualifications

• One year of specialized IT experience incl. troubleshooting web-based apps; design phase contribution; install/configure enterprise software.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

About the Position:

This position may be filled at one of the following locations: Falls Church, VA; San Antonio, TX; or Tacoma, WA.

This position in the Web & Mobile Technology PMO can be located in Falls Church, VA; San Antonio, TX; or Tacoma, WA. In person work is required, with situational telework as approved by the supervisor, regardless of the location.

Direct Hire Solicitation

Advance in-hire may be authorized

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for IT Specialist (APPSW):

Specialized and Other Experience: One year of specialized experience which includes 1) Provides technical support for web-based applications by troubleshooting issues related to function and performance. 2) Assists in the development lifecycle of web-based or mobile applications by contributing to the initial design phase. 3) Installs and configures enterprise software applications to support operational system environments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (NH-02)

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail

- Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service

- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication

- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving

- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

**Defense Acquisition Workforce Improvement Active Career Field.

DOD Position Certification Level and Training Requirements.All Acquisition Workforce Positions Mandated in Title 10, USC, Section 1723. DoD 5000.52-M, DOD Acquisition Career Development Program contains specific requirements for acquisition categories and grade/level. Current requirement are available at Back to Basics - Helpful Resources (dau.edu)

**This is a Defense Acquisition Workforce position.

The employee must meet the DODI 5000.66 requirements applicable to the Career Category/Functional Area and the Career Level Certification assigned on the sequenced position Conditions of Employment data filed in the header of the PD/PRD.