IT Specialist

Socket.dev; Sacramento (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Job summary

Royal Electric Company is seeking an IT Specialist to provide hands-on end-user support, manage AD and Microsoft 365, and assist with system administration. The role involves on-site work, IT troubleshooting across devices, and occasional travel within California. A high school diploma and 2+ years in a help desk are required; Spanish is a plus.

We offer competitive wages, benefits, and opportunities to contribute to essential IT projects in a collaborative environment.

Qualifications

• High School Diploma or GED or equivalent.
• On path for degree or IT certificate; A+ and/or Network+ preferred.
• 2+ years of help desk or related technical support experience.
• Valid driver’s license.
• Bilingual English/Spanish a plus.

Responsibilities

• Support end users across devices on-site and document via Fresh Service ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices.
• Escalate complex issues to Tier 2/3 or vendors with thorough documentation.
• Manage user accounts, permissions, and groups in Active Directory and Microsoft 365.
• Travel to locations across California, possibly once a month, for 1–2 days.

Skills

Windows 10/11 administration

Microsoft 365 administration

Active Directory management

Troubleshooting

Analytical skills

Communication

ITSM ticketing systems

PowerShell scripting

Travel to California sites

Valid driver’s license

Education

High School Diploma or GED

On path for IT degree or certificate (A+/Network+ preferred)

Tools

ITSM platforms

Job description

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results.

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!

We have a current opening for an IT Specialist at our Sacramento, CA office.

TheIT Specialist provides technicalassistanceand support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.

Success in the position is achieved through the following duties & responsibilities:

Support End Users Experience

• Support enduser’sdevices (computers and mobile devices) while on site and document via theFresh Serviceticketing system.
• Meet SLA metrics andreport outrecommended process improvements.
• Setting up new systems, machinery, or networks at a designated site.
• Executive support
• Frequent site visits.

End User Support

• Serve as a point of contact for technical support requests via phone, email, chat, or ticketing system
• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices
• Escalate complex issues to Tier 2/3 or vendors whenappropriate, with thorough documentation

Systems & Administration

• Manage user accounts, permissions, and groups in Active Directory and Microsoft 365
• Assistwith configuration and maintenance of endpoints via MDM tools
• Support deployment of hardware and software across the organization
• Maintain asset inventory and lifecycle tracking

Infrastructure & Networking

• Troubleshoot network issues (DNS, DHCP, VPN, wireless connectivity)
• Assistwith printer, peripheral, and conference room AV support
• Support patching and software update processes

Documentation & Process

• Document resolutions andmaintainthe knowledge base
• Follow and contribute to IT SOPs and runbooks
• Track and meet SLA targets

Education & Experience

• High School Diplomaor GEDEquivalent
• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certificationpreferred.
• 2+ years supporting a help desk or related technical support experience.
• ValidDriver’slicense

Required Skills & Abilities

• Windows10/11 and Microsoft 365 administration
• ActiveDirectory user and group management
• Strongtroubleshooting and analytical skills
• Clearcommunication with both technical and non-technical users
• Familiaritywith ITSM platforms (Ticketing systems)
• BasicPowerShell or scripting knowledge a plus.
• Ability to travel to locations across Californiapossibly oncea month for 1-2 days
• Ability to operate company vehicles

Safety & Physical Requirements

• Must wear proper PPE while on jobsites.
• Mustcomply withall safety standards and procedures.
• Sit, stand, and walk during the duration of the workday.
• Will lift, carry, push, pull, kneel, crouch, and reach.
• Must be able tolift upto 50 pounds
• Ability tooperatehand tools safely

Special Considerations

• Bi-lingual (English and Spanish) a plus
• General knowledge of hand tool/power tool for installations a plus
• Ability to be badged at Airports a plus

Salary Range

• $30.00/hour - $34.00/hour

We offer competitive wages plus benefits and 401(k).

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees

Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time.

We promote a drug free workplace.