IT Specialist

UES, Inc.; Pineville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

UES, Inc. is seeking an IT Specialist to maintain and support the organization's technology infrastructure. The role involves troubleshooting hardware and software issues, assisting with system upgrades, and ensuring reliable access to technology resources. Candidates should have a degree in Information Systems or Computer Science, with at least 2 years of IT support experience and proficiency in Windows or Mac operating systems.

Qualifications

• Proficiency with Windows and/or Mac operating systems.
• 2+ years of experience in IT support or related roles.
• Basic understanding of networking concepts.

Responsibilities

• Provide technical support to end users, including troubleshooting hardware, software, and system issues.
• Assist with the deployment and maintenance of IT systems and assets.
• Support the implementation of system updates and patches.

Skills

Troubleshooting

Communication

Customer Service

Problem-Solving

Education

Associate's or Bachelor's degree in Information Systems, Computer Science

Equivalent technical certifications

Tools

Microsoft Office Suite

Ticketing systems and IT asset management tools

Job description

Overview

At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

The IT Specialist plays a critical role in supporting and maintaining the organization's technology infrastructure.

This position is responsible for troubleshooting hardware and software issues, supporting end-users, assisting

with system upgrades, and ensuring the smooth operation of IT systems. The IT Specialist works under the

guidance of the IT Manager and collaborates with various departments to ensure reliable and secure access to

technology resources.

Responsibilities

● Provide technical support to end users, including troubleshooting hardware, software, networking, and

system issues.

● Assist with the deployment, configuration, maintenance, and monitoring of IT systems, including

computers, servers, printers, and mobile devices.

● Support the implementation of system updates, patches, and upgrades.

● Help maintain an inventory of IT assets and ensure proper documentation.

● Follow established IT policies and procedures for security, data backup, disaster recovery, and software

licensing compliance.

● Assist with onboarding and offboarding processes including setting up and deactivating user accounts,

hardware, and software access.

● Maintain current knowledge of technology trends, tools, and best practices relevant to the role.

● Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.

● Collaborate with team members on IT projects and initiatives as assigned.

● Perform other duties and responsibilities as required to support the department.

Qualifications

● Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or

equivalent technical certifications and experience.

● 2+ years of experience in IT support or a related technical role.

● Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business

software applications.

● Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).

● Experience with ticketing systems and IT asset management tools.

● Strong troubleshooting and problem-solving abilities.

● Excellent communication and customer service skills

● Ability to manage multiple priorities and respond to user needs in a timely manner

Physical Demands & Work Environment

• This position primarily operates in a professional office environment, requiring the ability to work at a

desk for extended periods while using a computer, phone, and standard office equipment.

• The position involves sitting for extended periods, performing data entry, and engaging in frequent

communication via email, phone, and in-person interactions.

• The role involves regular communication with team members, clients, and stakeholders, both in person

and through virtual platforms.

• The physical demands of the job may include occasional standing, walking, bending, and lifting of office

materials up to 15 pounds.

Who We Are

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement here

ID 2025-1864

Position Type Full-Time

Location US-NC-Pineville

Job Locations US-NC-Pineville