IT Specialist

Fujifilm; New Castle (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

FUJIFILM Imaging Colorants is seeking an IT Specialist to support day-to-day IT systems at our New Castle site. The role focuses on help desk duties, device inventory, and collaborating with teams to ensure smooth operations.

The ideal candidate brings an associate degree or 3–5 years of relevant experience, strong communication, and a customer-service mindset. The position emphasizes on-site work with opportunities to learn AI applications in a manufacturing setting.

Qualifications

• Excellent communication skills both verbal and written.
• Customer service orientation with ability to interact at all levels.
• Ability to work independently and as part of a team.
• Strong time management and multitasking abilities.

Responsibilities

• Responds to help desk tickets, calls, emails and personnel requests for technical support.
• Maintain inventory of devices and assets.
• Communicate in a polite and professional manner with all levels of the business.
• Work independently and manage time effectively.
• Perform software and hardware installations.
• Configure, diagnose and resolve issues involving hardware and software.
• Assist with computer moves/adds/changes and related duties.
• Participate in IT projects as required.
• Experience with Windows 11 and Microsoft Office products.
• Interest in learning about AI use within a business.

Skills

Effective communication

Customer service

Teamwork

Time management

Windows administration

Networking basics

Problem solving

Education

Associates degree

3-5 years relevant experience

Job description

General Purpose

The IT Specialist is responsible for the day-to-day support of the IT systems at the New Castle site.

Company Overview

If you’re ready to “think ink,” FUJIFILM Imaging Colorants is the place for you! As part of Fujifilm’s global Ink Solutions Group, we develop state-of-the-art aqueous dyes, pigment dispersions, and innovative inks for digital printing applications like packaging, commercial printing, and displays. We’re driven by creativity and a dedication to quality, and we’re looking for passionate problem-solvers to join the team.

We believe in investing in our people, offering a collaborative culture and a flexible environment to help you thrive. If you’re ready to roll up your sleeves and help create solutions that make an impact, let’s make a splash together!

Our manufacturing facility is in New Castle, Delaware, a lively town with rich history, open parks, museums, and a vibrant community that offers recreation and culture at every turn.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

ABOUT FUJIFILM

About the Global Business: Celebrating our 90-year anniversary in 2024, Japan’s pioneering photographic film maker, Fujifilm has leveraged its imaging and information technology to become a global presence known for innovation in healthcare, graphic arts, optical devices, highly functional materials and other high technology products. We use leading-edge, proprietary technologies to provide top-quality products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. Anchored by an open, fair and clear corporate culture and with leading‑edge, proprietary technologies, Fujifilm is determined to remain a leading company by boldly taking up the challenge of developing new products and creating new value.

Key Responsibilities

• Responds to help desk tickets, telephone calls, and e-mail and personnel requests for technical support
• Maintain inventory of devices
• Communicate in a polite and professional manner with all levels of the business
• Work independently and manage time effectively
• Perform software and hardware installations
• Configure, diagnose and resolve issues involving hardware and software
• Assist with computer moves/adds/changes and other related duties and tasks as required or assigned
• Participate in IT projects as required
• Experience with Windows 11 and Microsoft Office products
• Have an interest in learning about AI use within a business

Qualifications

• Associates degree or 3-5 years relevant experience
• Ability to communicate effectively (verbal and written) at all levels in the organization
• Ability to function independently and as part of a team
• Ability to effectively manage multiple priorities
• Proficient with Windows environment and basic networking skills
• Demonstrates good customer service skills and motivation
• Ability to earn new technology and software solutions.
• Troubleshoot and critical thinking skills

Accountability

Position has a contributory effect on sales of at least $50m and reports to the IT Director.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).