Field Service Technician

Fujifilm Print US; United States; On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Remote regional role

Job summary

Fujifilm North America Corporation is seeking a Field Service Technician – Level 4 to serve as the SME for a designated product line. The role involves solving complex field issues, leading technicians, and providing remote and on-site support across North, Central, and South America.

This remote position in the Western US requires extensive travel (about 70%), near a major airport, and participation in global training to stay current with product lines.

Qualifications

• Requires 8+ years field service with related product lines.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Extensive knowledge of electronics.
• Computer skills with emphasis on operating systems and hardware.
• Must be able to travel up to 70% and hold a valid state driver's license and passport.

Responsibilities

• Coach and mentor internal and partner technicians as SME for the product line.
• Lead team on special projects requiring technical expertise.
• Provide remote and on-site support and repair to customers in North, Central and South America while in the field.
• Diagnose and resolve complex service issues using data and KT methodology.
• Maintain communication with management and support teams to ensure issue resolution.
• Develop strong customer relationships and perform pre-installation site assessments.
• Submit service activity information in a timely manner; manage returns of parts and maintenance tasks.
• Attend training classes worldwide to stay current on products.

Skills

Field service experience

Electronics knowledge

Mechanical engineering background

Excellent communication

Travel readiness

MS Office skills

Driver's license + passport

Education

Electronics or mechanical engineering degree

Job description

The Field Service Technician – Level 4

will be considered a specialist for a single product line that the TSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to all technicians. Will be considered the SME on the service team and lead other technicians with support and repair as required. This position will require travel throughout the United States.

This is a remote position within the Western region of the US between Texas and California - close to a major airport.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and a full range of traditional Offset printing products. In addition, we are the industry leader in Color Standardization and G7 implementation.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Responsibilities

• Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
• Leads team in special projects requiring technical expertise
• Recognizes technical gaps and proactively pursues solutions for the team.
• Provide remote and on-site support and, repair to customers in Mexico, North and South America
• Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training
• Conduct technical training classes for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• 8 or more years of field service experience with industry-related product lines
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• Field service experience with toner-based production equipment
• Extensive knowledge of electronics
• Computer skills with emphasis on operating systems and hardware.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications and outstanding customer service
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling: 70%

Desired Skills

• Ability to work with cross functional teams
• Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
• Outstanding communication, interpersonal and leadership skills.
• Ability to deliver a structured training class

Salary And Benefits

• $40-43.25/ hour depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).