IT Specialist

Iris Family Support Center; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

SCAN, Inc. seeks an IT Support Specialist to maintain PCs, install hardware and software, and support the IS helpdesk. You will manage inventory, devices, and user accounts, plus train staff on SCAN processes, TV carts and room TVs.

Responsibilities include troubleshooting PC and cell phone issues, supporting end users, and assisting with server management as needed. Requires strong customer service and confidentiality handling.

Qualifications

• High school diploma or GED required; IT certification is a plus.
• Minimum two years’ experience in information systems environment.
• Ability to diagnose, solve and fix technical issues; train users.

Responsibilities

• Administers Help Desk and provides frontline user support.
• Diagnoses and repairs PC and cell phone issues; trains users.
• Maintains equipment inventory; purchases and assigns devices.
• Manages Active Directory objects and user enrollments in apps.
• Trains users on SCAN processes, tools, TV Cart, and TV rooms.
• Supports end users, printer setups, and printer maintenance.

Skills

PC maintenance

Help desk support

Active Directory

Training users

Inventory management

Printer support

Education

High school diploma or GED

Associate’s degree in Information Technologies

Tools

Microsoft Windows

Microsoft Office

AD/Directory services

Job description

Summary/Objective: In this role, you will provide maintenance of the PC’s by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IS Helpdesk. You will be responsible for administration and internal support of PCs, printers, and related equipment. Tasks include end user support and training, inventory tracking, and performing PC maintenance, upgrades and configurations, setting up cell phones and voicemail boxes. Assists IS Manager and IS Specialist in server management.

Essential Functions

• Administers Help Desk
• Provides PC and cell phone support
• Diagnoses and repair PC and cell phone issues
• Trains users to use PC and cell phones issued by SCAN

Manages Inventory

• Purchases new equipment as required
• Purchases additional software as required
• Assigns equipment to users
• Maintains the life cycle of equipment

Manages User Account

• Manages Active Directory user objects
• Enrolls users in various other applications as needed (Badge system, text system, reimbursement systems, etc.)

Trains Users

• Trains new users in orientation SCAN specific processes and applications
• Reorients existing employees with SCAN specific processes and applications
• Trains users on the use of TV Cart and Room TV’s
• Trains refresher course for SCAN applications and facilitates learning environment for staff

Handles the recycling of old equipment

Competencies

• Diagnostic Information Gathering
• Analytical Thinking
• Technical Expertise
• Initiative
• Understanding business practices, approaches, organization and culture
• Customer service
• Ethical practices
• Time management
• Communication (verbal and written)

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

• Normal office environment
• Involves frequent contact with others
• Work may be stressful at times
• Must be flexible in working hours to support meeting schedules, staff absences, and agency goals

Physical Demands

• Requires sitting, bending, stooping, crawling and stretching
• Requires the ability to operate computers and multifunction devices
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports
• Requires ability to work under stressful conditions
• Requires the ability to lift 50 pounds above the head
• Requires ability to work for extended periods of time at a computer
• Requires ability to move and install computer equipment
• Requires a high level of problem-solving and logical thinking

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available between the "core" work hours of 8a.m. to 8p.m. and must work 40 hours each week to maintain full-time status.

Travel

20% of travel is required/expected for this position.

Required Education And Experience

• High school diploma or GED.
• Minimum of two years’ experience in information systems environment.

Preferred Education And Experience

• Associate’s degree in Information Technologies, or closely related field.

Additional Eligibility Qualifications

• Ability to diagnose, solve, and implement fixes for technical issues
• Ability to train users one on one or in group settings
• Possess strong customer service skills as well as policy enforcement
• Have strong working knowledge of common office applications such as Microsoft Office
• Demonstrate high level of professionalism in dealing with issues of confidentiality

EEO Statement

It is the policy of SCAN, Inc. to provide equal opportunities for recruitment, hiring, compensation, benefits, staff development, promotion, transfer, and any other condition of employment without regard to race, color, sex, religion, national origin, age, veteran status, and/or disability or any other factor protected by local, state or federal law,

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.