IT Specialist

Metal Craft and Riverside Machine & Engineering; Eau Claire (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Metal Craft and Riverside Machine & Engineering in Eau Claire, WI seeks an IT Specialist to support, maintain and improve the organization’s total infrastructure, including computer systems, networks, servers, software and helpdesk functions to ensure smooth day-to-day operations.

The role provides escalation support, assists the Systems Administrator, and contributes to security standard implementation across the enterprise. Experience with Windows OS, SQL databases and ERP systems is valued.

Qualifications

• Provides support and maintenance for the organization's infrastructure, including computer systems, networks, servers, software and helpdesk functions.
• Assists with implementation and monitoring of security standards such as CMMC and NIST across the company infrastructure.
• Works with Systems Administrator to maintain day-to-day operations of network components, security, servers and endpoints.

Responsibilities

• Provide helpdesk support as primary escalation point for incidents and requests.
• Assist with implementation, monitoring and maintenance of security standards (CMMC, NIST).
• Maintain and manage Windows OS, servers, security tools and productivity software.

Skills

Helpdesk support

Network administration

Windows OS

Security monitoring

Troubleshooting

Tools

M365

SQL databases

ERP systems

Security tools

Job description

JOB REQUIREMENTS: RIVERSIDE, located in Eau Claire, WI is a precision

machining company and our company mission is to provide custom precision

manufacturing and innovative services to medical, aviation, space,

defense, and emerging high-tech industries. We build things that make a

difference in people\'s lives and a career at RIVERSIDE is rewarding for

far more reasons than you might imagine. As IT SPECIALIST, your

experience and expertise will be highly valued, your contributions

recognized, and your professional goals supported. We understand there

are lots of choices out there, that is why for over 40 years we have

been providing stability, a safe and clean environment, challenging work

and are invested in the growth of our people to take them as far as they

want to go. The IT SPECIALIST will provide support, maintenance,

troubleshooting and improvements to the organization\'s total

infrastructure, including computer systems, networks, servers, software

and helpdesk functions to ensure smooth day-to-day operations. Provides

helpdesk support as the primary escalation point for helpdesk and

provides execution support to the systems administrator as directed by

the IT Manager. DUTIES AND RESPONSIBILITIES include but not limited to:

Assists with the implementation, monitoring and maintenance of security

standards such as CMMC, NIST across the entirety of the company\'s

infrastructure. Assists with the research, development and

implementation of standards and procedures across all company

infrastructure such as network, security, servers, end points, services

as well as productivity and collaboration software and tools. Works with

the Systems Administrator to provide day-to-day support and maintenance

of the company\'s infrastructure, including network components,

security, servers, cabling, SQL databases, document management systems,

ERP systems, information technology tools, endpoints, M365 cloud and

more. Provides support and hands-on assistance to staff, resolving

hardware and software issues, managing user accounts, permissions,

authentication, including helpdesk support and end-user training.

Utilizes the company\'s helpdesk systems for logging and documentation

of all helpdesk tickets, projects, tasks and change management.

Participates in operations and maintenance of managing day-to-day

operations of network file systems, end point security monitoring and

remediation. Maintain networks and network file systems, including

monitoring of LAN and endpoints for threats or errors. Assists in

maintaining and managing systems such as Windows OS, security tools,

applications, servers, email\...

Metal Craft and Riverside are Equal Opportunity/Affirmative Action

Employers. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability or veteran

status, age, or any other federally protected class. ********