IT SPECIALIST

The Helmsman Group LLC; California (MO); Remote; USD 75,000 - 110,000; Full time

Job summary

The Helmsman Group LLC is seeking an IT Specialist for remote work to administer, monitor, and secure our IT systems. You will manage servers, virtualization, cloud services, and incident response, ensuring high availability and compliance with security standards.

Ideal candidates have 2–5 years in IT, strong scripting skills, and experience with Active Directory, Entra ID, and backup/recovery processes. Excellent documentation and communication are essential.

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years of experience in systems administration, infrastructure support, or a related IT role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, and authentication services.
• Experience with server administration, virtualization, and system monitoring.
• Knowledge of networking fundamentals and troubleshooting.
• Experience with backup, recovery, patch management, and system maintenance.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Experience with IT service management and ticketing systems.
• Excellent communication and technical documentation skills.

Responsibilities

• Install, configure, maintain, and troubleshoot servers and enterprise IT infrastructure.
• Administer Windows and Linux server environments.
• Manage physical, virtual, and cloud-based systems.
• Monitor system availability, performance, capacity, and resource utilization.
• Troubleshoot server and application issues.
• Manage user accounts, groups, and access controls using AD/Entra ID.
• Administer Group Policy and authentication.
• Apply OS updates, security patches, drivers, software.
• Monitor system logs and performance metrics.
• Support VMware/Hyper‑V virtualization.
• Assist with cloud services in Azure, AWS, Google Cloud.
• Maintain backups and assist disaster recovery.
• Document incidents and resolutions.

Skills

Windows Server

Linux Administration

Active Directory

Entra ID

Group Policy

DNS / DHCP

VMware / Hyper‑V

Cloud Infrastructure

PowerShell / Bash / Python

Security & IAM

Backup & DR

Incident Mgmt

Documentation

Education

Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field

Job description

Job Title: IT Specialist

Job Type: (Remote)

Job Summary

The IT Specialist — Systems Administration is responsible for the administration, maintenance, monitoring, security, and troubleshooting of the organization's IT systems and infrastructure. This position ensures that servers, operating systems, applications, user accounts, and related technologies remain secure, reliable, available, and properly maintained.

The IT Specialist works closely with network administrators, cybersecurity teams, help desk personnel, application teams, vendors, and business users to maintain stable IT operations and support technology initiatives.

Key Responsibilities

• Install, configure, maintain, and troubleshoot servers, operating systems, and enterprise IT infrastructure.
• Administer Windows and Linux server environments.
• Manage and maintain physical, virtual, and cloud-based systems.
• Monitor system availability, performance, capacity, and resource utilization.
• Troubleshoot server, operating system, application, and infrastructure‑related issues.
• Manage user accounts, groups, permissions, and access controls using Active Directory and/or Microsoft Entra ID.
• Administer Group Policy, organizational units, authentication, and access management.
• Install and maintain operating system updates, security patches, drivers, and software.
• Monitor system logs, alerts, and performance metrics to identify potential issues.
• Manage and maintain virtualization platforms such as VMware, Hyper‑V, or similar technologies.
• Support cloud infrastructure and services in platforms such as Microsoft Azure, AWS, or Google Cloud.
• Maintain system backups and assist with disaster recovery and business continuity procedures.
• Test backup and recovery processes and document recovery procedures.
• Assist with server migrations, upgrades, system implementations, and infrastructure projects.
• Configure and maintain enterprise applications and system services as assigned.
• Monitor system capacity and recommend infrastructure improvements when required.
• Maintain accurate system documentation, configuration records, asset inventories, and operating procedures.
• Implement and maintain system security controls in coordination with cybersecurity teams.
• Investigate system security alerts and assist with remediation of vulnerabilities.
• Support endpoint management, software deployment, and device configuration when required.
• Manage system certificates, service accounts, scheduled tasks, and system integrations.
• Participate in IT incident, problem, and change management processes.
• Document incidents, troubleshooting activities, system changes, and resolutions.
• Provide technical support and escalation assistance to help desk and desktop support teams.
• Coordinate with vendors and service providers to resolve infrastructure and system issues.
• Develop and maintain scripts or automation tools to improve system administration efficiency.
• Ensure systems comply with organizational IT policies, security standards, and applicable requirements.

Qualifications

• Associate or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years of experience in systems administration, infrastructure support, or a related IT role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, and authentication services.
• Experience with server administration, virtualization, and system monitoring.
• Knowledge of networking fundamentals and troubleshooting.
• Experience with backup, recovery, patch management, and system maintenance.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Experience with IT service management and ticketing systems.
• Excellent communication and technical documentation skills.

Preferred Qualifications

• Microsoft certifications such as Azure Administrator Associate or related certifications.
• CompTIA Server+, Network+, or Security+ certifications.
• VMware VCP or other virtualization certification.
• Linux certifications such as Linux+ or RHCSA.
• Experience with AWS, Microsoft Azure, or Google Cloud.
• Experience with PowerShell, Bash, or Python scripting.
• Experience with Microsoft Intune, MECM/SCCM, or other endpoint management platforms.
• Experience with monitoring tools such as SolarWinds, PRTG, Datadog, or similar platforms.
• Knowledge of cybersecurity, vulnerability management, and endpoint security.
• ITIL Foundation certification.
• Experience with infrastructure automation and configuration management tools.

Key Skills

• Systems Administration
• Windows Server
• Linux Administration
• Active Directory / Entra ID
• Group Policy
• Server Management
• Virtualization
• VMware / Hyper‑V
• Cloud Infrastructure
• Microsoft Azure / AWS
• DNS / DHCP
• Backup & Disaster Recovery
• Patch Management
• System Monitoring
• Performance Management
• PowerShell / Bash / Python
• Endpoint Management
• Security & Access Management
• Incident Management
• Change Management
• Technical Documentation

Core Competencies

• Systems Administration: Ability to maintain reliable, secure, and highly available IT systems and infrastructure.
• Technical Troubleshooting: Ability to diagnose and resolve complex operating system, server, application, and infrastructure issues.
• Security Awareness: Ability to implement system security controls, manage access, and support vulnerability remediation.
• Problem Solving: Ability to investigate technical problems and identify effective long‑term solutions.
• System Monitoring: Ability to proactively monitor system performance, capacity, and availability.
• Automation: Ability to use scripting and automation to improve system administration efficiency and reduce repetitive tasks.
• Disaster Recovery: Ability to support backup, recovery, business continuity, and system restoration procedures.
• Documentation: Ability to maintain accurate technical documentation, system configurations, procedures, and records.
• Communication: Ability to communicate technical information effectively with IT teams, vendors, management, and end users.