IT Specialist

Port.io; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Port.io is seeking an IT Specialist to support our US offices and global teams. You will handle day-to-day IT support, onboarding/offboarding, hardware provisioning, and endpoint management across Boston and remote US staff.

You’ll manage SaaS apps, security compliance, and onsite IT operations for North America sites while using AI tools to streamline tasks and documentation. Office 3 days/week, with 2 days remote.

Qualifications

• 4+ years of IT support, systems administration, and endpoint management in tech companies.
• Strong macOS expertise and device management tools (JumpCloud, Jamf, Intune).
• Experience supporting SaaS business apps like Slack, Zoom, Jira, Notion.
• Knowledge of IT security best practices and SOC2/ISO frameworks.
• Excellent troubleshooting and customer service skills; able to work independently in a fast-paced environment.

Responsibilities

• Provide day-to-day IT support for Boston-based and remote US staff.
• Manage onboarding/offboarding, provisioning, and hardware setup.
• Oversee endpoint configuration and lifecycle per security standards.
• Support corporate apps (Google Workspace, Jumpcloud, Zoom, Slack, Jira, Notion).
• Coordinate onsite IT operations for NA sites and support new office openings.
• Ensure compliance with SOC2 controls and security policies.
• Leverage AI tools to automate IT workflows and document processes.

Skills

IT support

macOS

SaaS apps

Troubleshooting

Communication

Tools

JumpCloud

Jamf

Intune

Okta

Job description

About Port

Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.

Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.

Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.

Why we’re looking for you

We’re looking for an IT Specialist (US) to join our growing team and support our US offices and global. As part of the IT organization, you’ll play a key role in ensuring smooth Technical Operations, supporting local and remote employees, and maintaining our hardware and infrastructure standards. This role will be the face of IT for our US employees - helping them onboard seamlessly, stay productive, and feel supported across all their technology needs.

You’ll be hands-on with user support, IT procurement, endpoint provisioning, device lifecycle management and SaaS application support. Overseeing local infrastructure, managing onsite tech operations, and representing IT for the US region as our team expands.

What You’ll Do

• Provide day-to-day best in class IT support for Boston-based employees and remote US staff, as well as timezone coverage for worldwide employees.
• Manage US and remote procurement and asset management - forecast needs, work with suppliers, place orders and make sure all new hires are set on time.
• Handle onboarding and offboarding processes - including account provisioning, hardware setup, and access management.
• Manage endpoint configuration, maintenance, and lifecycle, ensuring compliance with company security and configuration standards.
• Support corporate applications (Google Workspace, Jumpcloud, Zoom, Slack, Jira, Notion, etc.) and help troubleshoot access and integration issues.
• Serve as the onsite lead for IT-related operations for Port’s North America sites (might require travel), coordinating vendor visits, hardware deliveries, office network maintenance and assist with new offices openings
• Ensure adherence to security and compliance standards, including SOC2 controls.
• Assist with network installation and administration on current and new offices
• Use AI tools actively in your daily work to move faster, write documentation, and reduce repetitive effort, bring forward ideas for where AI can automate or improve IT workflows.

Who You’ll Work With

You’ll report directly to the Director of IT and collaborate closely with IT peers in other regions, Security, HR, and Facilities. You’ll be the key IT point of contact for our North America - based employees, providing exceptional support and representing IT within the local office.

Requirements:

What We’re Looking For

• 4+ years of experience in IT support, systems administration, and endpoint management in tech companies.
• Strong knowledge of macOS environments, device management tools (JumpCloud, Jamf, Intune, or similar), and identity systems (Jumpcloud, Okta, Google Workspace or similar).
• Experience supporting SaaS business applications such as Slack, Zoom, Atlassian, and Notion.
• Understanding of IT security best practices and compliance-oriented environments.
• Excellent troubleshooting, communication, and customer service skills.
• Hungry to learn and grow with the ability to work independently and prioritize in a fast-paced environment.

Nice to have (Advantages)

• Experience with automation tools (e.g., N8N, or scripting in Python/Bash).
• Familiarity with FedRAMP, SOC2, or ISO 27001 compliance frameworks.
• Previous experience in a high-growth SaaS or startup environment.
• Network administration or infrastructure experience (i.e. Meraki).

Note:

Employees are required to work from the office 3 days a week and 2 days from home. Office days are Tuesday, Wednesday, and Thursday.