IT Specialist

Boise Centre; Boise (ID); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

401(a) Plan

457 Plan

Flexible Spending Account

Parking

Employee Assistance

Generous PTO

Holidays

Job summary

Boise Centre is seeking an IT Specialist to join the team and help keep our technology, systems, and network running smoothly and securely. This onsite role is based at Boise Centre in downtown Boise, Idaho and reports to the IT Manager.

You will design, administer, and improve IT systems, oversee cybersecurity and network infrastructure, manage projects, coordinate vendors, and provide senior technical support across departments, with strong Microsoft 365 and Windows skills.

Qualifications

• Five years of progressively responsible experience supporting enterprise IT infrastructure.
• Certifications or degrees in IT, cybersecurity, networking, or cloud preferred.
• Advanced knowledge of Microsoft 365 and Windows systems.
• Ability to plan, implement, and manage IT projects securely.

Responsibilities

• Design, configure, administer, and maintain Boise Centre’s network infrastructure, servers, and business systems to support reliable and secure operations.
• Develop and implement cybersecurity policies, access management standards, system hardening measures, and IT security best practices.
• Serve as a senior technical resource for complex hardware, software, network, system, and user access issues.
• Administer user accounts, access permissions, system configurations, and security protocols across departments.
• Analyze technology needs and recommend hardware, software, systems, and other technology solutions that support business and event operations.
• Plan and lead IT projects, system integrations, technology improvements, and related implementations.
• Develop IT standards, technical documentation, training, and guidance to help employees effectively and securely use Boise Centre technology.
• Oversee maintenance, updates, and backups for servers, databases, storage solutions, and PBX/VoIP systems.
• Oversee internet service delivery and digital signage systems for events and daily operations.
• Evaluate vendors, service providers, and contractors and coordinate cost-effective hardware, software, and service implementations.
• Participate in professional development and company and department training.
• Perform a variety of related tasks and duties as assigned.

Skills

Microsoft 365

Windows systems

Network infrastructure

Cloud services

Cybersecurity

Backup & recovery

IT governance

Customer service

Team collaboration

Time management

Education

5 years IT infrastructure experience

Certifications or IT degrees preferred

Job description

Boise Centre IT Specialist

Description

Boise Centre is looking for an IT Specialist to join the team and help keep our technology, systems, and network running smoothly and securely!

The IT Specialist helps plan, secure, administer, and improve the technology systems that support Boise Centre’s business and event operations. Reporting to the IT Manager, this position supports cybersecurity, network infrastructure, systems administration, assigned IT projects, technology planning, vendor coordination, and ongoing system reliability. The IT Specialist also serves as a senior technical resource for complex hardware, software, and network issues, helping identify root cause and direct corrective action while minimizing disruption to operations. This is a fully onsite position based at Boise Centre in downtown Boise, Idaho.

SALARY RANGE: $63,398.40 - $79,248.00, depending on experience

BENEFITS:

• Group Medical, Dental, Vision and Life Insurance Benefits
• 401(a) Retirement Savings Plan
• 457 Deferred Compensation Plan
• Flexible Spending Account
• Parking (based on availability)
• Employee Assistance Program
• Generous PTO plan
• Ten paid Holidays

WHY WORK AT BOISE CENTRE?

Recognized as a 2025 Top Workplace of the Treasure Valley with a positive, supportive workplace culture

Well-maintained facility with top-notch equipment

Opportunities to learn, grow, and advance within Boise Centre

Occasional free meals during shifts

Supportive Employee Assistance Program

Free local bus pass for all employees

Fun, professional team atmosphere with our WOWgistics Culture!

WHAT YOU’LL BE DOING

• Design, configure, administer, and maintain Boise Centre’s network infrastructure, servers, and business systems to support reliable and secure operations.
• Develop and implement cybersecurity policies, access management standards, system hardening measures, and IT security best practices.
• Serve as a senior technical resource for complex hardware, software, network, system, and user access issues.
• Administer user accounts, access permissions, system configurations, and security protocols across departments.
• Analyze technology needs and recommend hardware, software, systems, and other technology solutions that support business and event operations.
• Plan and lead IT projects, system integrations, technology improvements, and related implementations.
• Develop IT standards, technical documentation, training, and guidance to help employees effectively and securely use Boise Centre technology.
• Oversee maintenance, updates, and backups for servers, databases, storage solutions, and PBX/VoIP systems.
• Oversee internet service delivery and digital signage systems for events and daily operations.
• Evaluate vendors, service providers, and contractors and coordinate cost-effective hardware, software, and service implementations.
• Participate in professional development and company and department training.
• Perform a variety of related tasks and duties as assigned.

Requirements

Education & Experience

• Five (5) years of progressively responsible experience supporting and maintaining enterprise IT infrastructure with large organizations or in a large-volume, venue facility.
• Relevant industry certifications or degrees in information technology, cybersecurity, networking, systems administration, cloud technologies, or related disciplines, preferred.

Skills & Abilities

• Advanced technical knowledge and troubleshooting skills across Microsoft 365, Windows-based systems, network infrastructure, cloud services, enterprise applications, mobile device management, and related IT technologies.
• Knowledge of cybersecurity, access management, system administration, backup and recovery, and IT controls necessary to maintain secure and reliable technology systems.
• Ability to evaluate organizational technology needs, analyze technical and business requirements, and recommend appropriate hardware, software, infrastructure, vendors, and service solutions.
• Ability to independently administer assigned technology systems and projects, establish technical priorities, document standards and procedures, and exercise sound judgment when resolving complex technology issues.
• Advanced customer service skills to provide respectful, prompt, and attentive support to both internal and external customers, and elevate issues appropriately.
• Collaboration skills to work effectively with teams, share knowledge, receive feedback and direction, support colleagues, and be an accountable team member.
• Advanced communication skills to interact professionally and positively using established communication methods.
• Time management skills to handle multiple priorities and meet deadlines in a fast-paced and high-volume environment while maintaining regular and reliable work attendance at scheduled time onsite.
• Adaptability and problem-solving skills to adjust quickly to changes in workloads, tasks, and circumstances.
• Professional conduct and the ability to follow workplace safety and organizational policies and procedures.
• Present a professional appearance by following established grooming and uniform standards.
• Ability to read, understand, and execute detailed written and verbal instructions.

PHYSICAL REQUIREMENTS

• Involves sitting, using hands to handle or feel, reaching with hands and arms, talking, and hearing.
• Frequent standing and walking for extended periods.
• Frequent bending, stooping, kneeling, and twisting.
• Frequent reaching and use of ladders, stools, and stairs.
• Frequent lifting, pushing, and pulling up to 50 pounds.
• Exposure to moderate noise levels.
• Ability to work outside of normal business hours.
• Ability to work long hours, weekends, evenings, and holidays.

Boise Centre is unable to provide employment visa sponsorship for this position. Applicants must be authorized to work in the United States without current or future sponsorship.

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation.