IT Solutions Coordinator

LifeWise Academy Inc; Hilliard (OH); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan with match

Job summary

LifeWise Academy seeks an IT Solutions Coordinator who loves Jesus, serves others, and thrives in a dynamic, cross-functional environment. You will work across departments to implement system solutions, automate workflows, and manage data using Salesforce.

You will learn quickly, adapt to changing priorities, and help different teams operate more efficiently. You will collaborate with Finance, Events, Marketing, and Development to translate business needs into practical technology solutions,

Qualifications

• Experience with CRM systems, preferably Salesforce.
• Ability to learn new systems, technologies, and processes quickly.
• Strong problem-solving and troubleshooting skills.
• Excellent communication with technical and non-technical stakeholders.
• Ability to translate business needs into practical technical solutions.

Responsibilities

• Provide systems and technical support across multiple departments.
• Partner with Finance, Events, Marketing, Development to translate needs into system solutions.
• Learn new processes and workflows to support unfamiliar areas.
• Serve as a flexible resource for projects without dedicated specialists.
• Identify opportunities to simplify processes and reduce manual work.
• Develop broad organizational knowledge and system expertise.
• Build and maintain Salesforce configurations, automations, and dashboards across functions.
• Ensure data accuracy and manage data across systems.
• Support implementation, testing, and maintenance of new systems.
• Collaborate with technical peers to ensure scalable solutions.
• Support data cleanup, migration, and CRM initiatives.
• Understand data flows across departments and systems.
• Serve as a supplemental IT partner to departments lacking dedicated support.
• Participate in planning and meetings to understand upcoming system needs.
• Investigate system issues and determine root causes.
• Troubleshoot applications, automations, data, and processes.
• Balance competing priorities and maintain follow-through.
• Build repeatable solutions that can be transferred to dedicated specialists.

Skills

CRM systems

Salesforce

Learning new tech

Problem solving

Communication

Cross departmental

Education

Bachelor’s degree in IT, CS, business or related field

Tools

Salesforce

Job description

Decades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school students attend LifeWise Bible classes each week.

We believe released time is the greatest missed opportunity of the church in America to reach the next generation. But we want to change that and we need your help!

The IT division exists to build and maintain systems that enable the organization to operate efficiently, make data-driven decisions, and scale without breaking.The IT Solutions Coordinator sits at the intersection of IT and the broader organization, providing flexible systems support across multiple departments and business functions. Rather than being dedicated to a single department, this role serves as a versatile resource, stepping into areas of greatest need while developing board organizational knowledge and technical expertise.

Decades ago, our nation systematically removed Bible education from the public school day. LifeWise Academy is bringing it back. Under a little-known Supreme Court ruling, LifeWise empowers communities to provide Bible education for their public school students DURING SCHOOL HOURS. Tens of thousands of public school students attend LifeWise Bible classes each week.

We believe released time is the greatest missed opportunity of the church in America to reach the next generation. But we want to change that and we need your help!

The IT division exists to build and maintain systems that enable the organization to operate efficiently, make data-driven decisions, and scale without breaking.The IT Solutions Coordinator sits at the intersection of IT and the broader organization, providing flexible systems support across multiple departments and business functions. Rather than being dedicated to a single department, this role serves as a versatile resource, stepping into areas of greatest need while developing board organizational knowledge and technical expertise.

Job Description

About You

You love Jesus. You love people. You love figuring things out.

You are a versatile, technically capable and operationally minded problem solver who enjoys being thrown into something new and figuring out how to make it work. You don't need to have every answer, you know how to ask good questions, learn quickly and find the right solution.

You are energized by variety. One day you may be helping Finance solve a systems problem, the next you may be supporting an event, improving a workflow or helping another department turn a manual process into something more efficient. You enjoy learning how different parts of the organization work and connecting the dots between people, processes and technology.

You are highly organized, adaptable and comfortable working with ambiguity. You can quickly shift priorities when organizational needs change while still following through on what you've committed to. You communicate clearly with both technical and non-technical people and are comfortable stepping into unfamiliar territory.

At your core, you are a servant-minded team player who wants to make the people around you better. You see this role as an opportunity to learn the organization from the inside out and build a broad technical foundation. But most importantly, you know this isn't just your career. It's a chance to serve others, use your gifts, and help LifeWise reach more students with the Gospel.

Key Responsibilities

Cross-Department Solutions Support

• Provide systems and technical support across multiple departments based on organizational needs and priorities
• Partner with departments such as Finance, Events, Marketing, Development, and others to understand business needs and translate them into effective system solutions
• Quickly learn new business processes, systems and workflows to provide effective support in unfamiliar areas
• Serve as a flexible resource for projects, initiatives and operational needs that do not have a dedicated Solutions Specialist
• Identify opportunities to simplify processes, reduce manual work and improve the way teams use technology
• Develop broad organizational knowledge and system expertise

Automation & Data Management

• Build and maintain Salesforce configurations, automations, workflows, reports and dashboards across multiple functional areas
• Translate business requirements into scalable system configurations and technical solutions
• Ensure data is accurate, consistent and appropriately managed across systems
• Support the implementation, testing and ongoing maintenance of new systems and technologies
• Collaborate with technical team members to ensure solutions are stable, scalable and sustainable
• Support data cleanup, migration, reporting and other CRM initiatives as organizational needs arise
• Develop an understanding of how data flows across departments and systems

Department & Operational Support

• Serve as a temporary or supplemental IT/systems partner to departments that do not have a dedicated Solutions Specialist
• Participate in departmental planning and project meetings to understand upcoming system needs and identify technical requirementsSupport time-sensitive initiatives and organizational priorities that require additional Solutions Specialist capacity
• Investigate system issues and determine root causes rather than relying on workarounds
• Troubleshoot problems across applications, automations, data, and business processes
• Discern when to solve an issue independently and when to involve other team members
• Balance competing priorities of varying urgencies across multiple departments while maintaining strong follow-through
• Bring an ownership mindset to problems, seeing issues through to resolution rather than simply passing them along

Documentation & Process Improvement

• Document system configurations, workflows, automations, integrations and business processes
• Maintain clear documentation that enables other Solutions Specialists to understand and support solutions
• Follow and reinforce IT governance standards for system changes, data management and automation development
• Continuously refine processes to improve efficiency, scalability and user experience
• Build repeatable solutions and processes that can eventually be transitioned to dedicated department Solutions Specialists

Qualifications

• A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
• Experience working with CRM systems, preferably Salesforce
• Demonstrated ability to learn new systems, technologies, and business processes quickly
• Strong problem-solving and troubleshooting skills
• Ability to translate business and operational needs into practical technical solutions
• Strong understanding of system integrations, data flow and automation
• Experience supporting multiple departments, business functions, or diverse operational needs
• Ability to manage competing priorities and shift focus based on organizational needs
• Excellent communication skills with both technical and non-technical stakeholders
• Highly organized with strong attention to detail, adaptability, and follow-through
• Ability to build trust and effective working relationships with a wide variety of stakeholders
• Strong understanding of system integrations, data flow and automation
• Experience with process improvement, business analysis, or systems implementation (preferred)
• Bachelor’s degree in information technology, computer science, business, or related field (preferred)

Salary and benefits

• From $45,000 per year
• Medical, dental, and vision coverage for qualified employees
• Retirement plan, including employer match

LifeWise Academy's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" section of employment discrimination laws for religious organizations and permits them to give employment preference to members of their own religion. LifeWise Academy is in that category.

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EEO Statement:

It is the policy of LifeWise, Inc. to provide equal employment opportunities for all applicants and team members who share its faith and mission. LifeWise, Inc. does not unlawfully discriminate on the basis of race, color, sex, national origin, age or disability. It is the responsibility of every team member to conscientiously follow this policy. Title VII: In accordance with Title VII, LifeWise may exclusively employ individuals who adhere to our religious beliefs in order to effectuate our religious mission. While Lifewise upholds its status as an equal-opportunity employer, we reserve the right to consider religious beliefs in our hiring process where appropriate. This is done to ensure that our staff collectively shares a common religious commitment integral to our mission.

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