IT Solutions Analyst IV

TechWish; Walnut Creek (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

TechWish is seeking a Business/Systems Analyst to collaborate with BRM/BRMC, BSA and PMs, translating business needs into technical requirements and driving cross-functional projects to timely completion.

The role emphasizes documenting technical specs, data analysis, and supporting UAT and training. Candidates should have strong analytical skills and experience with interface integrations and policy systems.

Qualifications

• Experience with API integration and system interdependencies.
• Experience in Agile delivery environments.
• Ability to translate business requirements into technical specifications.
• Insurance domain experience is helpful.

Responsibilities

• Collaborate with BRM/BRMC, BSA, PM, Developers and QA to understand needs and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develop and maintain comprehensive SOPs to ensure consistency and efficiency in processes.
• Identify interdependencies across multiple domains, ensuring alignment of efforts.
• Lead and accelerate delivery of projects to successful completion within timelines.
• Cultivate strong relationships with AI Council, ARC, and others to foster collaboration.
• Collaborate with Architects and Solution Designers to align technical solutions with business objectives.
• Perform system impact analysis across multiple applications and integrations.
• Support Agile delivery and strong technical requirements analysis and documentation.
• Assist with UAT and training materials.
• Extract, analyze, and interpret data to support business decisions and project outcomes, and contribute to reports and dashboards.

Skills

API integration

Agile delivery

Requirements analysis

Documentation

System impact analysis

Insurance domain knowledge

Tools

Guidewire

EIS

Job description

Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed:

• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
• Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines.
• Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.
• Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.
• Technical acumen and the ability to perform system impact analysis across multiple applications and integrations
• Experience working in Agile delivery environments
• Strong technical requirements analysis and documentation skills
• API and integration experience
• Experience with policy administration platforms, particularly EIS and/or Guidewire
• Ability to support the upcoming EIS-to-Guidewire coexistence landscape and associated cross platform analysis
• Insurance domain experience will be helpful, but the most critical need is strong technical analysis capability and the ability to quickly understand complex system interactions.

Skills:

• Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.

Provide Subject Matter Expertise:

• Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.

Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements:

• Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging Business Requirements Document (BRD)
• Validate the technical requirements support the business requirements, delivering expected features and functionality

Create, Maintain and Update Documentation:

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria
• Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc.
• Ensure that all documentation is up-to-date and accessible to relevant stakeholders.

Assist with Business Involvement in Testing and Training:

• Assist with user acceptance testing (UAT) sessions.
• Assist with development and delivery of systems related training materials and sessions to help users effectively utilize new or enhanced applications.

Perform Data Analysis and Reporting:

• Extract, analyze, and interpret data to support business decisions and project outcomes.
• Contribute to reports and dashboards to track project progress and performance metrics.