IT Software Support Specialist (on-site)

Hot Springs Village; Hot Springs (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Hot Springs Village is seeking an IT Software Support Specialist (on-site) to assist end-users and optimize software usage across departments. You will act as the main liaison between staff and third-party technology providers, troubleshoot issues, and help implement process improvements.

The role requires a Bachelor’s degree or higher with at least three years of related experience, strong knowledge of Windows environments, MSSQL/MySQL, and Active Directory.

Qualifications

• Bachelor’s degree or higher with at least three years of related experience.
• Experience troubleshooting across Windows platforms.
• Familiarity with MSSQL and MySQL.
• Proficiency with Active Directory and Group Policy.
• Strong communication across departments.

Responsibilities

• Explain technical requirements clearly to staff and vendors.
• Troubleshoot issues to deliver prompt resolutions.
• Identify inefficient processes and suggest system-based improvements.
• Coordinate with IT leadership to validate system designs.
• Manage workloads to meet delivery deadlines.
• Develop testing plans and oversee testing of software updates.
• Maintain knowledge of departments and software usage.
• Serve as administrator for back office and POS systems.
• Participate in on-call rotation every 4-6 weeks.

Skills

Excellent written communication

Cross-department collaboration

Problem solving

Time management

Education

Bachelor’s degree or higher

Tools

Windows 11

MSSQL

MySQL

Active Directory

Group Policy

Power BI

Crystal Reports

Office Suite

Job description

IT Software Support Specialist (on-site)

Full Time Hot Springs Village, AR, US

25 days ago Requisition ID: 1855

Job Title: IT Software Support Specialist (on-site)
Department: Information Systems
Reports To: IT Software Operations Supervisor
FLSA Status: Non-Exempt
Pay Grade: 08
Approved By: Manager of Engineering and Software
Approved Date: 9-29-2025

POSITION SUMMARY

The IT Software Support Specialist is responsible for supporting end-users, enhancing their software and technology experience, and serving as the primary liaison between staff and third-party technology providers. This role includes troubleshooting, issue resolution, system administration, and process improvement to ensure efficient operations across all POA departments.

ESSENTIAL FUNCTIONS

• Communicate technical requirements and solutions clearly and professionally to both technical and non-technical staff, as well as vendors, to ensure collaboration and progress.
• Apply diagnostic and problem-solving skills to deliver excellent customer service and resolve issues effectively.
• Identify manual or inefficient processes and recommend system-based solutions.
• Collaborate with stakeholders and IT leadership to review and validate system designs against business requirements.
• Manage workload priorities to ensure timely delivery of quality software solutions.
• Develop and manage testing plans; oversee system and process testing for software updates.
• Maintain strong knowledge of all POA departments and their software use to provide effective support.
• Serve as administrator for back office, POS, and other software systems, including setup, configuration, training, troubleshooting, reporting, and vendor communication.
• Perform additional duties as assigned.
• Maintain regular attendance and participate in the on-call rotation every 4-6 weeks, with minimal overtime expected.

QUALIFICATIONS

Education/Experience: Bachelor’s degree or higher with at least three years of related experience.

Technical Knowledge:

• Ability to troubleshoot software across multiple platforms.
• Familiarity with Windows Workstation (through Windows 11), MSSQL, and MySQL.
• Proficiency with Active Directory and Group Policy (user management, permissions, and policies).
• Advanced Microsoft Office Suite skills (Excel, Access, Word).
• Experience with reporting tools such as Crystal Reports, SSRS, or Power BI (database skills a plus).

Skills: Excellent written and verbal communication skills with the ability to work effectively across departments.

LANGUAGE SKILLS

Ability to read and interpret contracts, technical specifications, user guides, and procedure manuals. Capable of writing clear reports and correspondence. Skilled at presenting information effectively to groups of employees, vendors, or management.

MATHEMATICAL SKILLS

Ability to perform basic arithmetic operations (add, subtract, multiply, divide) with whole numbers, fractions, and decimals.

REASONING ABILITY

Ability to apply logical problem-solving to follow detailed written and verbal instructions. Capable of resolving issues involving limited variables in challenging situations.

PHYSICAL REQUIREMENTS

• Frequent sitting, using hands, reaching, talking, and hearing.
• Occasional standing, walking, stooping, kneeling, crouching, climbing, or crawling.
• Ability to lift or move up to 50 pounds regularly.