IT Software Quality Engineering Lead, Performance

EVERSANA; Mason (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A prominent life sciences commercialization firm based in Ohio is seeking a Lead, Quality Engineering Performance. This role focuses on ensuring quality for IT deliverables through team leadership and performance testing. The ideal candidate should have over 8 years of experience in quality engineering and possess strong analytical skills. This position offers an opportunity to drive quality initiatives while working in a collaborative environment.

Qualifications

• 8+ years of quality engineering and/or assurance experience.
• Proven experience in load and performance testing.
• 5+ years managing/leading quality teams.

Responsibilities

• Manage testing for complex areas including automation and performance testing.
• Collaborate to define test strategies and optimize capacity.
• Lead a team to improve software quality through methodologies.

Skills

Load and performance testing

Quality assurance

SQL analysis

Team leadership

Agile methodologies

Education

Educational degree required

Tools

LoadRunner

JMeter

Postman

Jira

Job description

Overview

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re driven to create a healthier world with a global team of more than 7,000 employees delivering next-generation commercialization services to the life sciences industry. We support more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting patients. We value diversity and an inclusive culture that supports our beliefs and priorities to serve patients and clients. EVERSANA is committed to improving patient lives around the world.

Job Description: The Lead, Quality Engineering Performance, is responsible for leveraging deep knowledge of software quality assurance, quality engineering & automation, and enterprise software development best practices to lead a team of quality engineers and drive quality initiatives. The role focuses on ensuring the highest quality for IT deliverables, participating in the agile development process, building strong stakeholder relationships, and delivering features, enhancements and bug fixes with high quality that delights end users. It requires a strong focus on performance and data-driven quality, including hands-on experience with load and performance testing tools and the ability to analyze system behavior using SQL and data structures.

Responsibilities

• Manage the overall work for technically complex areas of testing, including test automation, performance and load testing, analytics and web services testing.
• Oversee performance and data-driven quality with hands-on experience in load and performance testing tools and SQL/data structure analysis.
• Collaborate with product management and application development/support teams to define test strategies, influence architecture, design deliverables and optimize capacity across the QE organization.
• Drive product quality and promote leading industry best practices to meet QE department goals and objectives.
• Lead a team of SQE professionals to improve software quality using standard software testing methodologies.
• Supervise QE staff and the preparation and delivery of test artifacts.
• Represent the QE organization through all phases of the SDLC and collaborate with other functional areas.
• Work with cross-functional teams to understand project objectives, gather testing requirements, and provide leadership in client implementation projects.
• Provide sound leadership to QE and Application Development staff, manage workload, and collaborate with Product, Application Development, Application Support and PMO leadership to staff projects.
• Mentor QE staff to expand their technical horizon and contribute to defining and facilitating the System Development Lifecycle.
• Improve software development efficiency by adopting cost-effective automated testing tools.
• Manage testing artifacts for proper reuse, versioning, backups, organization and retention.
• Coordinate and facilitate test planning, design and execution sessions.
• Provide technical leadership in QE processes, tools and frameworks.
• Lead internal and external project teams to achieve milestones and deliverables.
• Conduct stakeholder meetings to gather requirements and assist business users with planning and conducting UAT.
• Provide balanced leadership to QE and Application Development staff and partner with leadership to staff projects.
• Mentor QE staff and assist in expanding technology horizons.
• Develop and manage QE metrics to measure performance and provide reports on defect profiles and test progress.
• Aid in planning and execution of product testing efforts and resources to meet delivery dates.
• Coordinate multiple projects simultaneously while maintaining high quality and schedule adherence.
• Develop technology strategies aligned with the organization’s vision and objectives.
• Plan for change and implement flexible operational plans; ensure delivery of high-quality service and product through cross-department collaboration in IT.
• Develop and manage relationships to foster a culture of service and collaboration.
• Continuously reassess processes and adopt best QE practices as relevant to the organization.
• Lead change and adoption of new processes and technologies; set clear direction with measurable outcomes.
• Manage employee performance and resources to ensure effective work execution and staff development.
• Engage employees to maximize discretionary effort and develop a pipeline of talent.
• Plan, organize and coordinate various projects, programs and services and support all assigned duties as needed.

Qualifications

Minimum Knowledge, Skills and Abilities

• 8+ years of quality engineering and/or quality assurance experience for enterprise software products.
• Proven experience in building, executing and reporting on load and performance testing initiatives.
• 5+ years of experience in managing/leading quality teams in an onshore/offshore model.
• Passion for quality and for testing every line of code.
• Commitment to continuous education and improving code quality through collaboration with delivery teams.
• Strong ability to manage heavy workloads with multiple projects and interruptions.
• Broad experience in testing enterprise distributed systems is strongly desired.
• Strong time management skills with a history of meeting commitments.
• Very strong technical leadership and the ability to command respect at all levels of the organization.
• Ability to quickly understand business goals and requirements supported by technology solutions.
• Subject Matter Expert in Quality Assurance Test discipline.
• Strong grasp of API architecture and API testing (e.g., Postman).
• Experience managing development or testing automation of CRM/Salesforce applications.
• Experience with technologies such as Java, .NET, MS SQL Server, MySQL is a plus.
• Understanding of SDLC models (waterfall, iterative, agile) and QA processes/tools.
• Strong analytical skills and experience with QA metrics and reporting.

Preferred Qualifications

• Educational degree required.
• 5+ years of QA/quality engineering experience for enterprise software products.
• Experience with load/performance testing tools (e.g., LoadRunner, JMeter, NeoLoad).
• Strong knowledge of data structures and SQL.
• Knowledge of automated testing suites is desirable.
• Knowledge of API testing (SoapUI or Postman).
• Experience with test management tools (Quality Center, Test Manager, Zephyr, etc.).
• Experience with bug tracking tools (Jira, TFS, Bugzilla, etc.).

Work Environment and Additional Information

Travel: 10%
Hours: 40 hours per week, 5 days per week.

The above list reflects the general expectations and is not necessarily all inclusive. An individual must be able to perform the expectations listed above.

Our Cultural Beliefs

• Patient Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and empower others to act now.
• Grow Talent: I own my development and invest in the development of others.
• Win Together: I connect with others to achieve results.
• Communication Matters: I speak up to create transparent, thoughtful and timely dialogue.
• Embrace Diversity: I create an environment of awareness and respect.
• Always Innovate: I am bold and creative in everything I do.

Fraud awareness and equal opportunity statements are included for candidates’ protection and compliance. EVERSANA would never require personal information or payment during the employment process. We are an Equal Opportunity Employer and value diversity and inclusion. For more information, visit eversana.com/careers.