IT Software Applications Support Analyst

Zelis; St. Louis (MO); Hybrid; USD 49,000 - 65,000; Full time

Job summary

A leading payment solutions company seeks an IT Software Applications Support Analyst in St. Louis, MO. The candidate will ensure the operational efficiency of software applications by troubleshooting issues and monitoring system performance. Ideal applicants will have experience in payment software, SQL queries, and a commitment to excellent client support. This role may involve shift work in a hybrid environment.

Qualifications

• 1+ years’ experience monitoring and troubleshooting payment/transaction-based software applications.
• Experience working in a Microsoft environment: Windows, Azure, MSSQL.
• Willingness to work shifts (including nights, weekends, holidays) in a 24x7 environment.

Responsibilities

• Ensure availability and performance of high-volume software applications.
• Troubleshoot files that error out and other production-related issues.
• Collaborate with IT Operations Support Engineers for report creation.
• Assist in training other Operations Analysts regarding procedures.

Skills

Monitoring and troubleshooting payment software applications

SQL queries

Scripts in shell

Microsoft environment knowledge

Analytical skills

Transmission protocols (FTP/SFTP)

Willingness to work shifts

Basic SQL queries

Healthcare and/or Payments experience

Workload automation tools

Basic knowledge of C#

Jira tracking

Job description

Overview

IT Software Applications Support Analyst at Zelis. The IT Software Applications Support Analyst position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality support.

What You’ll Do

• Ensure availability and performance of high-volume software applications (24/7/365).
• Perform daily administrative tasks such as working with daily check lists and creating turnover reports.
• Support all operational aspects of the Zelis payment software applications system, including monitoring the system to ensure accurate file import and export.
• Troubleshoot files that error out and other production-related issues; escalate time-sensitive solutions as needed.
• Monitor the status of daily software production schedules to achieve on-time, quality completion of shift processing.
• Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners.
• Communicate with clients and channel partners for software production resolution/ticket closure.
• Continually monitor and maintain security measures of software applications.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
• Build strong, trusting team relationships within the Operations Department and across the organization to maintain client satisfaction.
• Ensure seamless software application system operations, including backend processing, payment routing, and security measures.
• Work on assignments that are complex in nature, requiring judgment and initiative to resolve problems and make recommendations.
• Assist in reconfiguring software production processes when primary components fail.
• Perform Automic and other code promotions.
• Participate in maintenance/release activities; develop maintenance windows, bring software applications up and down, perform release verification, and maintain internal/external notifications.
• Help enforce standard policies and procedures.
• Assist with ensuring production documents are complete, current, and stored appropriately.
• Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge.

What You’ll Bring To Zelis

• 1+ years’ experience monitoring and troubleshooting payment/transaction-based software applications
• Read and understand SQL queries
• Create scripts in the shell of the operating system
• Experience working in a Microsoft environment: Windows, Azure, MSSQL
• Analytical skills as they relate to data identification and mapping
• Transmission protocols experience including FTP and SFTP
• Willingness to work shifts (including nights, weekends, holidays) in a 24x7 environment
• Build basic SQL queries
• Healthcare and/or Payments experience a plus
• Workload automation and scheduling tools such as Automic or other similar
• Basic knowledge of C#
• Jira tracking

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture, and all employees’ work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Compensation

Base Salary Range: $49,000.00 - $65,000.00

At Zelis we are committed to providing fair and equitable compensation packages. Base pay is one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The statements describe the general nature and level of work being performed by people assigned to this classification and are not intended to be an exhaustive list of responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time.