Analyst I, IT Operations

Zelis; Tempe (AZ); Presencial; USD 52 000 - 66 000; Tempo integral

Resumo da oferta

Zelis is looking for an Analyst I, IT Operations, to support daily IT infrastructure operations in a fast-paced environment. You will monitor, troubleshoot, and maintain systems, ensuring reliable IT services for users across the organization.

The role requires strong problem-solving and communication skills, plus experience with monitoring tools and ITSM practices. Shift is 3pm–11pm EST, with responsibilities across incident handling and documentation.

Qualificações

• Bachelor's degree or equivalent work experience in IT.
• 1+ years in IT operations or technical support.
• Ability to work second shift (3pm–11pm EST).
• Basic understanding of IT infrastructure (servers, networks, storage).
• Familiarity with Windows and Linux, and common software apps.

Responsabilidades

• Monitor performance and availability of IT systems and infrastructure.
• Perform routine maintenance: updates, patches, backups.
• Provide first-level IT incident support and service requests.
• Troubleshoot hardware, software, and network issues.
• Document troubleshooting steps and resolutions for future reference.
• Generate regular reports on system performance and incidents.

Conhecimentos

IT operations

Technical support

Second shift

IT infrastructure

Windows & Linux

Monitoring tools

ITIL familiarity

Problem solving

Communication skills

Teamwork

IT certifications

Cloud & virtualization

Formação académica

Bachelor's degree in IT/CS or related field

Ferramentas

Monitoring tools

Ticketing systems

Descrição da oferta de emprego

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Analyst I, IT Operations, will be responsible for supporting the day-to-day operations of the IT infrastructure and systems. This role involves monitoring system performance, troubleshooting issues, and ensuring the smooth operation of IT services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality support.

This individual will be required to work eastern time zone hours, second shift, 3pm until 11 pm EST.

What You’ll Do

• Monitor the performance and availability of IT systems and infrastructure.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Identify and resolve system performance issues and bottlenecks.
• Provide first-level support for IT incidents and service requests.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as needed.
• Maintain accurate and up-to-date documentation of IT systems, processes, and procedures.
• Generate and distribute regular reports on system performance and incidents.
• Document troubleshooting steps and resolutions for future reference.
• Assist end-users with IT-related issues and provide technical support.
• Conduct user training sessions on IT systems and tools.
• Create and maintain user guides and training materials.
• Work closely with other IT team members to ensure seamless operations.
• Communicate effectively with end-users and stakeholders to understand their needs and provide appropriate solutions.
• Participate in team meetings and contribute to the continuous improvement of IT services. Stay updated on industry trends, emerging technologies, and best practices and tools.
• Follow IT security policies and procedures to protect company data and systems.
• Assist in the implementation of security measures and best practices.
• Ensure compliance with relevant industry standards and regulations.

What You’ll Bring To Zelis

• Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent work experience may be considered.
• 1+ years of experience in IT operations or technical support.
• Ability to work second shift (3pm until 11 pm EST).
• Basic understanding of IT infrastructure (servers, networks, and storage).
• Familiarity with operating systems (e.g., Windows, Linux) and common software applications.
• Experience with monitoring and troubleshooting tools.
• Knowledge of IT service management (ITSM) frameworks, such as ITIL, is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset and commitment to providing high-quality support.
• Relevant IT certifications, such as CompTIA A+, Network+, or ITIL Foundation.
• Experience with specific tools or technologies used by the company (e.g., specific monitoring tools, ticketing systems).
• Familiarity with cloud services and virtualization technologies.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.