IT Site Support Technician II

Moog Inc; Salt Lake City (UT); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Employee Stock Purchase Plan

Health and welfare benefits

Job summary

Moog Inc. is seeking an IT Site Support Technician II for on-site, first shift work in Salt Lake City, UT.

You will diagnose and resolve routine IT issues, deploy endpoint equipment, and support conference room technology while partnering with regional teams. Applicants with Windows 10/11, CompTIA A+, Net+, ITIL v4 Foundation, and Dell Proven Professional certifications are preferred, with a path to grow within Moog’s corporate IT group.

Qualifications

• Experience with company service desk software and remote access tools.
• Ability to diagnose and resolve routine IT issues for end-users.
• Familiarity with Windows-based systems and applications.
• Industry certifications preferred: Windows 10/11, CompTIA A+, Net+, ITILv4, Dell Proven Professional.

Responsibilities

• Diagnose, research, and resolve routine IT issues for end-users via written and verbal communication.
• Provide guidance on policies, procedures, and training for end-users on new technologies.
• Troubleshoot PC, network, printing, and application issues.
• Deploy and support endpoint software and hardware.
• Support Conference Room technology and escalate issues after troubleshooting.

Skills

Customer support

Troubleshooting

End-user support

Communication

Education

7 years IT support experience in lieu of a degree

Tools

Windows 10/11

CompTIA A+

CompTIA Net+

ITIL v4 Foundation

Dell Proven Professional

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: IT Site Support Technician II
Reporting To: Regional IT Site Support Team Lead
Work Schedule: Onsite – Salt Lake City, UT

Our Corporate Group team is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site; relocation assistance is not available for this opportunity. This role may support both sites located in Salt Lake City and additional sites remotely. The site is on a 9/80 work schedule.

In lieu of a bachelor's degree, a combination of 7 years of experience in an IT support role and education is acceptable.

Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.

Experience working with company service desk software, remote access desktop programs, and configuring Windows based computer systems and applications.

Responsibilities

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
• Provide guidance and explain policies and procedures, as well as train new technology to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Deployment of PC equipment and accessories, including Installation and support of endpoint software.
• Conference Room technology diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on demand support to users with immediate needs.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Collaborate with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

How We Care for You:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.
• Salary Range Transparency: Salt Lake City, UT $26.45–$33.66 Hourly Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.