IT Site Support Technician II

Moog Inc.; Salt Lake City (UT); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Profit sharing

401(k) match

Employee Stock Purchase Plan

Flexible Spending Account

Health Savings Account

Flexible PTO

Parental leave

Comprehensive insurance

Job summary

Moog Inc. in Salt Lake City is seeking an IT Site Support Technician II to join the regional team. This onsite, 1st shift role reports to the Regional IT Site Support Manager and supports both Salt Lake City sites and nearby locations.

You will diagnose and resolve end-user IT issues, deploy PC equipment, support conference rooms, and collaborate with resolver teams. Local candidates only; relocation is not offered. Some travel within the region may be required.

Qualifications

• 7 years of IT support experience in lieu of a bachelor’s degree.
• Industry certifications preferred (Windows 10/11, A+, Net+, ITIL, Dell).
• Experience with service desk software, remote access programs, and Windows-based systems.

Responsibilities

• Diagnose, research, and resolve routine IT issues for end-users.
• Guide users on policies, procedures, and new technologies.
• Troubleshoot PC, network, printing, and app issues.
• Deploy PC equipment and endpoint software; support conference rooms.
• Document incidents and requests in the ITSM system; escalate after troubleshooting.
• Provide on-demand user support and assist in equipment lifecycle management.
• Collaborate with resolver teams to resolve critical technology issues.
• Travel to provide on-site support within the region when needed.
• Support server and network issues on-site as required.

Education

Windows 10/11 certification

CompTIA A+

CompTIA Network+

ITILv4 Foundation

Dell Proven Professional

Tools

Service desk software

Remote access tools

Windows PC configuration

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title

IT Site Support Technician II

Reporting To

Regional IT Site Support Team Lead

Work Schedule

Onsite – Salt Lake City, UT

Our Corporate Group team is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT.

Must live local to the Salt Lake City, UT area to work on-site; relocation assistance is not available for this opportunity. This role may support both sites located in Salt Lake City and additional sites remotely.

The site is on a 9/80 work schedule.

To qualify for the IT Support Technician II role, here is what we would expect you to bring to Moog...

• In lieu of a bachelor's degree, a combination of 7 years of experience in an IT support role and education is acceptable.
• Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.
• Experience working with company service desk software, remote access desktop programs, and configuring Windows based computer systems and applications.

As the IT Support Technician II, you will…

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
• Provide guidance and explain policies and procedures, as well as train new technology to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Deployment of PC equipment and accessories, including Installation and support of endpoint software.
• Conference Room technology diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on demand support to users with immediate needs.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Collaborate with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

How We Care For You

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

Salary Range Transparency

Salt Lake City, UT $26.45–$33.66 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog offers an exclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.