IT Site Support Specialist (Onsite - Boston)

Haemonetics Software Solutions; Boston (MA); On-site; USD 68,200 - 116,000; Full time

Benefits offered by this job

401(k) with up to 6% employer match

Flexible time off

Paid vacation and sick time

Job summary

Haemonetics Software Solutions is seeking an IT Site Support Specialist in Boston, Massachusetts. This on-site role involves providing advanced support for technical issues, supporting remote users, and managing office technology needs. The role requires collaboration with first-level support and specialized teams to ensure efficient IT services.

Candidates should have an associate's or bachelor’s degree in a related field and at least three years of IT support experience. Strong troubleshooting and communication skills are essential for this position.

The position offers a competitive salary and various benefits, including a 401(k) plan and flexible time off.

Qualifications

• At least three years of IT support experience.
• Familiarity with networking fundamentals and security practices.
• Experience with hybrid or remote users and office environments.

Responsibilities

• Provide technical support for escalated issues.
• Support office technology, including workstation setups.
• Investigate recurring issues and implement resolutions.
• Assist in IT projects and technology rollouts.

Skills

Strong troubleshooting skills

Communication skills

Problem-solving skills

Education

Associate’s or bachelor’s degree in IT or related field

Tools

Microsoft Windows

IT service management tools

Remote support tools

Job description

Job Details

The IT Site Support Specialist is an on-site role responsible for providing advanced support for escalated technical issues, supporting remote users, and addressing office technology needs. This position works closely with first-level support and specialized teams to deliver reliable, secure, and efficient end-user IT services.

Responsibilities

• Advanced Technical and Remote User Support: Provide advanced support for escalated hardware, software, operating system, network, access, and application issues for both on-site and remote users through remote or on-site support.
• IT Site Support: Provide on-site support for office technology, including workstation setup, executive and VIP support, conference room and AV support, desk moves, new hire setup, and connectivity needs.
• Incident and Problem Management: Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds.
• System Administration and Maintenance: Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations.
• Project Support: Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
• Escalation and Collaboration: Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing.
• Documentation and Service Quality: Maintain accurate records, develop knowledge resources, support security practices, and contribute to process improvement.

Qualifications

• Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience preferred, with at least three years of IT support experience.
• Technical Knowledge: Familiarity with Microsoft Windows, business applications, endpoint devices, networking fundamentals, access management, and security practices.
• Tools and Skills: Experience with IT service management and remote support tools, technical documentation, and strong troubleshooting, communication, and problem-solving skills. Experience with basic system administration, IT projects, and supporting hybrid or remote users, office environments, conference room and AV technology, workstation setups, new hire onboarding, and executive or VIP users is a plus.

Certifications

• CompTIA A+, Network+, ITIL, Microsoft, Cisco, or similar certifications are a plus.

EEO Policy Statement

Haemonetics is an equal opportunity employer. The company is committed to providing a work environment that welcomes diverse talent and supports professional growth.

Pay Transparency and Benefits

• Base salary range: $68,200.00-$116,000.00 per year, depending on location, education, job-knowledge, skills, and experience.
• Incentives may be provided, including discretionary annual bonus, long-term incentive plan, and associated plans for specific roles.
• Benefits include a 401(k) with up to 6% employer match and no vesting period, an employee stock purchase plan, flexible time off for salaried employees, accrual of three to five weeks’ vacation for hourly employees, paid sick time up to 64 hours annually, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and health and welfare benefits. Eligibility may vary by location.
• If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email [e-mail].