IT Site Ops Senior Technician

VDart Inc; Santa Clarita (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

VDart Inc. is seeking an IT Site Ops Senior Technician for Santa Clara, CA. This contract role focuses on day-to-day IT operations across offices, labs, and NERs, with hands-on hardware, network, and facilities coordination.

You will oversee server/storage/network equipment, perform Layer 1 troubleshooting, and maintain infrastructure with a strong emphasis on reliability and asset management. Collaboration across regions and contractors is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of experience in IT infrastructure, telecommunications consulting, construction project management, or low-voltage cabling installation.
• Deep understanding of infrastructure including network, compute, storage, power, and cooling systems.
• Experience with server hardware troubleshooting and maintenance (Dell, HPE, Lenovo, SuperMicro).
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Layer 1 Network Troubleshooting: diagnose/correct physical-layer issues (cable faults, fiber tests, patch panels).
• Familiarity with monitoring/automation/inventory tools (MAAS, Nautobot/Netbox) and ticketing systems (ServiceNow, Jira).
• Ability to onsite multiple days per week; lift/install rack equipment.
• Strong communication skills in English; work across time zones.
• Willingness to travel approx. quarterly.

Responsibilities

• Oversee day-to-day operations within offices, NERs, and labs; ensure hardware and systems function properly.
• Troubleshoot hardware and network issues, including Layer 1 connectivity.
• Install, configure, and maintain servers, storage, and network equipment.
• Perform preventive maintenance and inspections to minimize downtime.
• Audit IT environments for asset accuracy and changes; manage cabling and rooms.
• Assist with monitoring tools; respond to alerts and incidents promptly.
• Coordinate regional Power Shutdown Events with Infra and users.
• Lead regional meetings and guide teams to resolve problems and incidents.
• Contribute to ROM/BOM and procure materials for new builds.
• Document network rooms and assets in Netbox/Nautobot; create runbooks.

Skills

Network troubleshooting

Server hardware maintenance

TCP/IP & DNS/DHCP

VPNs & Firewalls

Cross-functional collaboration

Education

Bachelor's degree in IT/CS/Engineering or related

Tools

MAAS

Nautobot/Netbox

ServiceNow

Jira

SQL

Python

PowerBI/Tableau

Job description

Job Title: IT Site Ops Senior Technician

Location: Santa Clara, CA

Duration: Contract

KEY RESPONSIBILITIES

Day-to-Day Operations

Oversee day-to-day operations within offices, NERs (Network Equipment Rooms), and labs, ensuring all hardware and systems are functioning properly.

Perform troubleshooting and diagnostics for hardware and network-related issues, including physical Layer 1 connectivity.

Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.

Conduct preventive maintenance and regular inspections of equipment to minimize downtime.

Regularly audit IT environments to identify changes, clean up rooms and cabling, and ensure asset accuracy.

Assist with planning, implementation, and management of system monitoring tools; respond to alerts, escalations, and incidents in a timely manner.

Coordinate regional Power Shutdown Events with Infra functions and users.

Facilitate regional meetings independently and lead the team to resolve problems and incidents.

Construction & Low-Voltage Deployment

Partner with facilities and stakeholders to understand project design and requirements.

Oversee low-voltage contractors to deploy infrastructure based on design specifications.

Contribute to ROM/BOM and procure materials for new builds.

Produce construction documents and specifications for lower-voltage cabling contractors.

Define locations for equipment within network rooms (security/BAS panels, rack positions for network gear, service wall fields).

Regularly walk construction projects and provide site reports with Client feedback on work in progress.

Record close-out documentation at project completion and hand over to users.

Network Room Engineering

Track capacity of available ports, fiber plant, and PDU outlets within network rooms.

Assist with racking and cabling equipment; configure and connect smart PDU/UPS; monitor power usage at rack and building level.

Document network rooms and components within asset management systems (Netbox/Nautobot) via mass import or UI.

Develop and maintain documentation related to hardware configurations, troubleshooting procedures, tribal knowledge, and data center processes.

Manage vendors and provide working instructions and Statements of Work (SOW).

Collaborate with cross-functional teams to support various business initiatives and projects.

WHAT WE NEED TO SEE

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

7+ years of experience in IT infrastructure, telecommunications consulting, construction project management, or low-voltage cabling installation.

Deep understanding of infrastructure, including network, compute, storage, power, and cooling systems.

Experience with server hardware troubleshooting and maintenance (e.g., Dell, HPE, Lenovo, SuperMicro).

Knowledge of network protocols and concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.

Layer 1 Network Troubleshooting: Proven ability to diagnose and resolve physical-layer network issues, including cable faults, connector integrity, fiber optic testing (OTDR/optical light meters), patch panel verification, port negotiation failures, transceiver compatibility, and signal degradation across copper and fiber media.

Familiarity with monitoring, automation, and inventory tools (e.g., MAAS, Nautobot/Netbox) and ticketing systems (e.g., ServiceNow, Jira).

Ability to go onsite multiple days per week; physically install cables and inspect components in network rooms; lift and install rack-mounted equipment with appropriate assistance.

Ability to work with minimal direction, be proactive, and take initiative in ambiguous situations.

Strong communication skills including presenting and writing in English; ability to work effectively across different time zones to support global regions.

Willingness to travel as needed (approximately once every few months).

WAYS TO STAND OUT

10+ years of working experience in related areas.

RCDD (Registered Communications Distribution Designer) certification.

Proficiency in SQL, Python, PowerBI/Tableau, and DCIM/CMDB tools.

Experience with campus networking and enterprise-scale cabling infrastructure.

Prior experience in a large-scale technology company or hyperscale environment.