IT Services & Support Technician

Hempel A/S; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Hempel is seeking an IT Services & Support Technician to join our onsite team in Dallas, TX. You will provide end-user support for laptops, desktops, mobile devices, and peripherals, resolving issues with Windows, Office 365, and hardware failures.

The role requires hands-on experience with Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration, along with a solid understanding of networking fundamentals and strong customer service skills.

Qualifications

• 3–5 years of IT support or helpdesk experience.
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration.
• Familiarity with networking fundamentals and troubleshooting.
• Hands-on experience supporting hardware (printers, laptops, desktops).
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures.
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries.
• Manage and maintain Active Directory, Entra ID, Intune, and Exchange Server tasks.

Skills

Active Directory

Entra ID

Intune

Exchange Server

Microsoft 365 administration

Networking fundamentals

Customer service

Tools

Active Directory

Entra ID

Intune

Exchange Server

Microsoft 365

Job description

Location

Dallas, Texas

Schedule

onsite

Reports To

IT Service Delivery Manager

Job Title

IT Services & Support Technician

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.

Essential Responsibilities

End-User Support

• Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries

Microsoft Infrastructure Support

• Manage and maintain Active Directory user accounts, groups, and permissions
• Support Entra ID (Azure AD) identity management tasks
• Assist with Intune Company Portal device enrollment, compliance, and application deployment
• Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies

Networking & Systems

• Troubleshoot basic networking issues (LAN/WAN, Wi-Fi, DNS, DHCP)
• Collaborate with network teams to **escalate** and resolve connectivity problems
• Support VPN access and remote connectivity tools

Hardware & Peripheral Support

• Diagnose and repair issues with laptops, desktops, printers, and other office equipment
• Perform hardware upgrades, imaging, and device lifecycle management
• Maintain inventory of IT equipment and assist with asset tracking

Minimum Qualifications

• 3–5 years of experience in an IT support or helpdesk technician role
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration
• Familiarity with networking fundamentals and troubleshooting
• Hands‑on experience supporting hardware (printers, laptops, desktops)
• Excellent communication, customer service, and problem‑solving skills
• Ability to work independently and manage multiple priorities

Preferred Skills (but Not Required)

• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Basic PowerShell knowledge
• CompTIA A+, Network+, or Microsoft certifications

What is in it for you?

• Medical, dental and vision insurance coverage options that begin on your first day of employment
• Flexible HSA and FSA options to manage healthcare and dependent care expenses
• 12 paid holidays
• 15 vacation days to start
• 6 personal days
• Paid leave for jury duty and bereavement
• 401(k) plan options with immediate company match and full vesting from day one
• Basic life insurance, short-term and long-term disability coverage for the unexpected
• Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.
• A strong flexibility policy making you thrive both in your job and privately

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.

Application due

2026-10-15

Seniority Level

Associate

Job Functions

Information Technology, Other

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.