IT Service Transition Analyst

Borgwarner Emissions Systems Spain SL; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

BorgWarner is seeking an IT Service Transition Analyst in Auburn Hills, MI to develop, maintain and improve service transition plans, aligning with Operations and Project Management, and tracking post-implementation reviews.

You will drive ITIL-based processes, engage with business units, plan transitions, manage risk, and ensure knowledge transfer and documentation before go-live, with travel as needed.

Qualifications

• Minimum 5 years' experience in service transition and service delivery.
• ITIL certification at least Foundation; higher levels preferred.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple projects and travel as needed.

Responsibilities

• Develop and maintain the Service Transition framework and procedures.
• Plan and coordinate transitions to production for new services or changes.
• Define entry and exit criteria for service transition phases.
• Conduct risk assessments and manage mitigation plans.
• Ensure documentation is delivered before go-live and knowledge transfer occurs.

Skills

Service transition experience

ITIL certification

Communication skills

Analytical and decision-making skills

Teamwork and independent work

Willingness to travel

Education

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field

ITIL certification (Foundation minimum; Intermediate or Specialist in Service Transition preferred)

Job description

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are top priorities, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

• The IT Service Transition Analyst is responsible for developing, maintain and improving the service transition plans, from project to operations. This role ensures that the sites follow the Operations Readiness Plan and effective post go-live support, in alignment with Operations, and Project Management teams. The position also tracks post-implementation reviews and lessons learned execution and documentation.

Key responsibilities

• Service Excellence Strategy
  • Drive the IT service operational processes, compliance and continuous improvement to improve productivity, service quality and customer satisfaction
  • Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization
• Business Unit Engagement
  • Support the IT Service Excellence Organization to strength the partnership with the Business Unit by understanding operational needs and ensuring IT services are align to current and future business priorities.
  • Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives
  • Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus
  • Communicate service transition timelines, risks, impacts, and readiness status to Business Unit stakeholders.
• Service Transition Planning
  • Develop and maintain the Service Transition framework, policies, and procedures aligned with ITIL and organizational standards.
  • Plan and coordinate all activities required to transition new or changes in the existing services into production.
  • Define and enforce entry and exit criteria for service transition phases.
  • Conduct risk assessments for new or changed services and manage mitigation plans.
• Knowledge & Documentation Management
  • Ensure accurate and complete documentation (service models, support guides, operational procedures) is delivered before go-live.
  • Facilitate knowledge transfer to support teams and end-users.
  • Validate that support teams have the required technical training, process documentation, and access prior to service deployment

What we’re looking for

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
• Minimum of 5 years’ experience in service transition and service delivery
• ITIL certification (Foundation minimum; Intermediate or Specialist in Service Transition preferred).
• At least 3 years in IT leadership role, preferably in a global multi-site environment.
• Excellent communication, presentation, and interpersonal skills
• Ability to work effectively with different levels of senior management and stakeholders
• Strong skills in developing and implementing service excellence strategies.
• Strong analytical and decision-making skills
• Ability to manage multiple projects and tasks simultaneously and prioritize effectively
• Ability to work independently and as part of a team
• Willingness to travel as needed

What we believe

• Inclusion-We value diversity in people, ideas, and experiences.
• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence- We contribute to our developments by seeking knowledge and sharing information.
• Responsibility- We care about our local communities and the global environment.
• Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every reasonable precaution in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

BorgWarner does provide sponsorship for employment visa status based on business need.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.