IT Service Technician- Remote

ascendtelehealth; Hyde Park Township (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled IT Services Technician to enhance their Microsoft 365 support team. In this remote role, you will provide first and second-tier technical support, manage device enrollments, and administer Azure Active Directory. The ideal candidate will possess strong troubleshooting skills and a customer-first attitude, ensuring efficient IT operations for a diverse patient population. Join a collaborative environment that emphasizes career growth and teamwork, and make a significant impact in the field of psychiatric and behavioral health services. This is an exciting opportunity to be part of a team dedicated to improving patient care through technology.

Benefits

Medical, Dental, Vision benefits

401k Matching

PTO + Floating Holidays + Company Holidays

Collaborative Environment

Qualifications

• Experience in IT support with a focus on Microsoft 365.
• Strong troubleshooting skills and excellent communication.

Responsibilities

• Provide technical support for Microsoft 365 services.
• Manage device enrollments and compliance policies with Intune.

Skills

Microsoft 365

Microsoft Intune

Azure Active Directory

Troubleshooting

User Support

Documentation

Communication Skills

Education

Microsoft Office 365 Fundamentals Certification (MS-900)

Tools

Microsoft Teams

SharePoint

OneDrive

Job description

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

About us:

Ascend Healthcare fosters a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.

Our work environment includes:

• Business Casual
• Emphasis on Career Growth, Collaboration and Teamwork

What we do:

Our team of Psychiatry Providers and Mental Health Therapists treat all mental health and substance use disorders to a patient population of age 6 and up. Our philosophy is to incorporate all areas of care into a patient's well-being.

Position Overview:

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

Key Areas of Ownership:

• User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
• Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
• Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
• Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
• Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
• Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
• Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

Qualifications:

• Previous experience in a Services or IT support role with a focus on Microsoft 365.
• Microsoft Office 365 Fundamentals Certification (MS-900) - Required.
• Deep understanding of Microsoft Intune for mobile device management.
• Experience with Azure AD, including Entra ID features.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both written and verbal, with a customer-first approach.
• Ability to work independently in a remote setting while maintaining productivity and team collaboration.

Physical Requirements: This is a remote position. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting: Ability to sit for extended periods during working hours.
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements: Adequate vision for reading computer screens and documents.
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

FLSA Status: Non-Exempt

Compensation: $21-$24 per hour pending experience & certifications

Schedule: 8am-5pm Arizona time + overtime as needed

Benefits:

• Medical, Dental, Vision, Life and LTD benefits
• 401k Matching
• PTO + Floating Holidays + Company Holidays
• Collaborative Environment

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.