IT Service Technician II (Bilingual in Chinese)

TransGlobal Holdings Co.; Monrovia (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

TransGlobal Holdings Co. is seeking an IT Helpdesk/Support Technician to provide comprehensive end-user support across Windows and macOS, manage Microsoft 365 and Entra ID, and help maintain network infrastructure.

The role involves hardware upgrades, asset management, and security policy enforcement in a hybrid work environment. Responsibilities include onboarding users, configuring Intune and Jamf, VPN/MFA setup, and assisting with audits.

Qualifications

• 2+ years hands-on IT support across Windows and macOS.
• Clear written and verbal communication in Mandarin and English.
• Bachelor's degree or equivalent hands-on experience in IT.
• Experience with Microsoft 365 administration, Entra ID (Azure AD), and familiarity with Intune and Conditional Access.
• Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, VPNs) and enterprise gear.
• Cable management and Ethernet termination knowledge.
• Physical ability to lift up to 25 lbs.
• Willingness to travel up to 10% within Southern California.

Responsibilities

• Daily User Support: primary contact for day-to-day IT requests for Windows and macOS.
• M365 Administration: onboarding/offboarding, license assignments, and access management.
• Hardware & IT Assets: set up, configure, and deploy computers; maintain asset inventory.
• Network Maintenance: monitor switches, routers, and wireless APs from Cisco/HP/Aruba/Ubiquiti.
• Firewall & Security Management: assist with firewalls, VPNs, and MFA access.
• Network Troubleshooting: diagnose VLANs, DNS/DHCP, Wi‑Fi, and ISP issues.
• Physical Systems & Printer: provide network support for security hardware and printers.
• MDM & Security Policies: configure Intune and Jamf; enforce Conditional Access.
• IT Security & Audit Support: assist in user access reviews and asset tracking.

Skills

Strong communication

Bilingual Mandarin/English

Customer-focused

Education

Bachelor's degree or equivalent

Tools

Microsoft Intune

Apple Jamf

Entra ID / Azure AD

Microsoft 365

Job description

GENERAL FUNCTION / SUMMARY

This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies, while assisting with the maintenance of Microsoft 365 environment and the company’s network infrastructure. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests across hybrid Windows and macOS environments.

In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, configure endpoint security policies via Microsoft Intune/ Apple JAMF, and perform hardware upgrades-all in accordance with established IT Security standards and guidelines.

MAJOR DUTIES AND RESPONSIBILITIES

• Daily User Support: Serve as the primary point of contact for day-to-day IT support requests, troubleshooting hardware, software, printing, and connectivity issues for both Windows and macOS users.
• M365 Administration: Handle daily user onboarding/offboarding, account creation, license assignments, and access management across M365 (Outlook, SharePoint Online, OneDrive, and Teams, Entra ID, etc).
• Hardware & IT Assets: Set up, configure, and deploy new computers, laptops, and peripheral equipment; maintain accurate IT asset inventory.
• Network Maintenance: Monitor and maintain enterprise networking gear (switches, routers, wireless APs from vendors like Cisco, HP/Aruba, Ubiquiti, etc.) to ensure reliable connectivity.
• Firewall & Security Management: Assist in administering enterprise firewalls, managing basic security rules, Site-to-Site VPNs, and user remote access (VPN/MFA).
• Network Troubleshooting: Diagnose and resolve network issues involving VLAN routing, IP addressing (DNS/DHCP), Wi-Fi coverage, and internet service disruptions.
• Physical Systems & Printer: Provide network connectivity support for physical security hardware and Printer systems.
• MDM & Security Policies: Assist in configuring and maintaining Microsoft Intune / Apple Jamf for endpoint security and enforcing Conditional Access policies.
• IT Security & Audit Support: Support company information security initiatives by participating in regular user access reviews, IT asset tracking, and internal compliance/security audits.

BASIC QUALIFICATIONS

• Enjoy the extra mile to ensure customer satisfaction and deliver exceptional end-user support.
• At least 2 years of hands‑on experience diagnosing and resolving IT technical issues across both Windows and MacOS environments.
• Excel at clear and concise written and verbal communication (Bilingual in Mandarin and English is required).
• Bachelor's degree in a relevant field (Computer Science, Information Technology, Engineering, Business Administration, etc.) or equivalent hands‑on experience.
• Hands‑on experience with Microsoft 365 administration, Entra ID (Azure AD), and familiarity with Microsoft Intune (MDM) and Conditional Access policies. Basic awareness of AWS cloud access is a plus.
• Solid understanding of networking fundamentals (TCP/IP, Subnetting, VLANs, DNS/DHCP, VPNs) with experience configuring and troubleshooting mainstream enterprise networking gear (e.g., Cisco, HP/Aruba, Ubiquiti) and basic enterprise firewalls.
• Understanding cable management and flow, including patch panel organization, cabling standards, and Ethernet terminations.
• Ability to lift and move IT equipment weighing up to 25 lbs.
• Ability to travel up to 10% between different company locations within Southern California.