IT Service Technician

Flynn Group of Companies; Salt Lake City (UT); In loco; USD 70.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Disability and Vision

401(k) with company match

Life Insurance

Paid time off and holidays

Collaborative work environment

Descrizione del lavoro

Flynn Group of Companies is seeking an IT Service Technician for an in-office role in Salt Lake City. The position includes on-call rotations and requires legal authorization to work in the US.

A competitive salary range and strong benefits are offered. You will provide frontline IT support, collaborate with the Help Desk, and ensure SLA targets while delivering hands-on hardware, software, and AV support for local offices and projects.

Competenze

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
• Experience working within ITIL-aligned service management environments and ticketing systems.
• Ability to identify support trends, assess business impact, and make sound escalation decisions.
• Experience with incident response, major incident management, and root cause analysis is an asset.
• Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.

Mansioni

• Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
• Deliver in-person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
• Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.
• Assist with the evaluation, deployment, and support of end-user hardware, software, and services.
• Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.

Conoscenze

Hardware setup

Printers & AV

Telephony systems

Mobile devices

Software apps

Windows support

Microsoft 365

Customer service

Formazione

Degree or diploma in Computer Systems or IT

Strumenti

ServiceNow

Jira Service Management

Microsoft Intune

Windows Autopilot

MDT

PowerShell

Microsoft Dynamics SL

SAP SuccessFactors

Descrizione del lavoro

IT Service Technician

Salt Lake City, US

Flynn Group of Companies

Full time w/ great benefits

This is an In-Office role that will require rotating on -call

Must be legally authorized to work in the US.

$70-80k plus great benefits

Flynn's strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. Flynn's next 40 looking even brighter.

What we Offer

• Competitive Salary
• Medical, Dental, Disability and Vision Insurance
• 401(k) w/ company match
• Life Insurance
• Paid time off and paid holidays
• Fun and collaborative work environment

We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.

A Day in the Life

• Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
• Deliver in-person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
• Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.
• Assist with the evaluation, deployment, and support of end-user hardware, software, and services.
• Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.

Technical Skills Include

• Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications.
• Proficiency supporting Windows operating systems and mobile platforms.
• Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications.
• Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset.
• Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems.
• Understanding of ITIL best practices and IT service management principles.

What We Are Seeking

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
• Experience working within ITIL-aligned service management environments and ticketing systems.
• Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions.
• Experience with incident response, major incident management, and root cause analysis is an asset.
• Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.

$70,000 - $80,000 a year

#LI-AD1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.