IT Service Support Analyst 1

Wexner Medical Center; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Wexner Medical Center in Columbus, Ohio, seeks a RadOnc Technical Support Tier 1 specialist to deliver frontline IT assistance for faculty, staff, and students in Radiation Oncology. You will troubleshoot desktops, printers, and operating systems across Windows, Mac, and Linux, escalating issues to Tier 2/3 as needed.

Responsibilities include supporting the Aria system, network, telephony, and security services, while maintaining strong documentation and compliance with university policies.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience providing technical support with desktop hardware/software and operating systems.
• Familiarity with Windows, Mac, and Linux; networking, telephony and printing environments.
• Strong documentation and compliance awareness.

Responsibilities

• Provide tier 1 IT technical support for Radiation Oncology staff and students.
• Identify, troubleshoot, and escalate complex issues to tier 2/3.
• Support Aria system, network, telephony, and security administration.
• Ensure compliance with security standards and audit requirements.
• Create end-user documentation for processes.

Skills

Technical support

Windows

Mac OS

Linux

Networking

Printing

Telephony

Education

Bachelor's degree or equivalent

Tools

Aria

Windows OS

Office Suite

Wintel hardware

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Job Description

RadOnc Technical Support Tier 1 is responsible for providing tier 1 IT technical support for employees, faculty, office assistant staff, students, researchers, therapists, physicists, dosimetrist, nursing, physician, and administrators within the Radiation Oncology department.

Position leads in identifying, troubleshooting, and providing outstanding customer support at an advanced technical level for issues with computing systems, printers, peripherals, operating systems (Windows, Mac, Linux), and deployments. Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.

Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging, desktop operating systems, directory services and security, and support of other RadOnc specific treatment hardware, medical devices, and applications used by the Radiation Oncology.

Meets all compliance and reporting requirements for the University, Medical Center, and Cancer Center; adheres to the strict security standards and policies set by the University; assists in ensuring audit and inventory compliance for Radiation Oncology; thoroughly creates documentation for processes and procedures utilized by the department end users.

Minimum Qualifications

Bachelor's degree or equivalent experience required. Experience providing technical support and working with desktop hardware/software, operating systems, networks, telephony, messaging, and printing environments desired. Fundamental knowledge of Microsoft Windows, Microsoft Office, and Wintel hardware preferred.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.