IT Service Specialist I

Oticon, Inc; Franklin Township (NJ); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Company-paid life insurance

Tax-advantaged health accounts

Job summary

Oticon, Inc. is seeking an IT Service Desk Specialist I to serve as the frontline for all IT inquiries in Franklin Township, NJ. You will own Level1/2 tickets, provide desktop support, AV and infrastructure assistance, and coordinate with vendors to keep devices functional.

The role requires a college degree or equivalent experience, certifications are a plus, and at least 1 year in a service desk. You’ll join a fast-paced team delivering timely solutions and fostering strong user communication.

Qualifications

• College degree preferred or 2 years professional experience with certs
• Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
• Minimum 1 year in a Service Desk or technical support role
• Strong troubleshooting of Microsoft products (Windows, Office)
• Experience administering SCCM, MS Exchange, Office365 Admin, AD, BitLocker, Azure, DHCP, LAN, WAN
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Highly self-motivated, proactive, and results driven
• Retail environment experience a plus
• Ability to lift 25 lb boxes

Responsibilities

• Single point of contact for IT users and issues
• Owns Level1/Level2 IT requests and ensures timely resolution
• Ensure adherence to IT policies, procedures, and standards
• Coordinate with vendors for service on defective devices
• Collaborate with IT staff to develop fixes and improvements
• Answer inbound support calls live and resolve them
• Resolve inbound support tickets promptly and accurately
• Configure, install, and retire IT assets
• Provide technical expertise to align technology with business goals

Skills

Desktop support

Technical troubleshooting

Communication skills

Time management

Retail experience

Proactive/self-motivated

Education

College degree preferred

Tools

SCCM

MS Exchange

Office 365 Admin

Active Directory

BitLocker

Microsoft Azure

DHCP

LAN

WAN

Job description

Overview

The IT Service Desk Specialist I wears a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Service Desk Specialist I oversees the phone and ticket ques for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.

Responsibilities

• Provides the single point of contact for all system users for IT related issues
• Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
• Ensures that IT policies, procedures, and standards are followed
• Coordinates with vendors when needed for service on defective devices
• Works with other IT staff to assist in the development of fixes and improvements
• Ensures that inbound support calls are answered live and resolved
• Ensures that all inbound support tickets are resolved in a timely manner
• Configures, installs, optimizes and retires IT Assets
• Provides technical expertise, and works to ensure that the company's use of technology supports its business goals

Qualifications

• College Degree preferred, or combination of 2 years professional work experience and professional certifications
• Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
• Minimum 1 years working experience in a Service Desk or technical support function
• Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
• Experience administrating with the following technologies: SCCM, MS Exchange, Office365 Admin console, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Highly self-motivated, proactive, and results driven
• Comfortable working in a fast-paced environment
• Experience working with retail environments a plus
• Ability to lift 25 lb boxes

What we have to offer:

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts

The Company is an Equal Opportunity / Affi­…

The pay range for this position is expected to be between $60000 to $64000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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