IT Service Manager - Enterprise DCGS (TS/SCI)

CACI International Inc; Hampton (VA); On-site; USD 68,000 - 144,000; Full time

Job summary

CACI International Inc. is seeking an Enterprise IT Service Manager to support the U.S. Air Force at Langley Air Force Base in Hampton, VA.

You will lead the AF DCGS Enterprise Service Desk delivery and oversee regional IT service operations in alignment with enterprise ITSM standards. Responsibilities include incident, problem, change, and configuration management, with a focus on exceptional customer service, stakeholder collaboration, and maintaining high performance in a mission-critical

Qualifications

• Active TS/SCI security clearance.
• Bachelor’s degree or 6 years equivalent experience.
• Minimum four years of operational AF DCGS experience.
• Familiarity with ITSM frameworks and tools such as Remedy/ServiceNow.

Responsibilities

• Promote and implement ITSM principles and processes within the AF‑DCGS Enterprise Service Desk.
• Coordinate schedules, milestones, work assignments and progress reports with government and senior staff.
• Provide strong customer service through leadership, deadlines, mentoring, and decision-making.
• Ensure Operational Support Agreements and client expectations are met through face-to-face, phone, and email engagements.
• Facilitate collaboration between geographically dispersed teams and drive process improvements.

Skills

ITSM

Leadership

Stakeholder engagement

Incident management

Problem management

Change management

Communication

Education

Bachelor's degree

4+ years AF DCGS experience

Tools

Remedy

ServiceNow

Solutions Business Manager

Job description

CACI International Inc. is seeking an Enterprise IT Service Manager to support the U.S. Air Force at Langley Air Force Base in Hampton, VA.

You will lead the AF DCGS Enterprise Service Desk delivery and oversee regional IT service operations in alignment with enterprise ITSM standards. Responsibilities include incident, problem, change, and configuration management, with a focus on exceptional customer service, stakeholder collaboration, and maintaining high performance in a mission-critical