IT Service Management Coordinator — Remote TS/SCI

Accenture Federal Services; Suitland (MD); On-site; USD 107,300 - 130,100; Full time

Job summary

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS personnel and remote assistance across the US. The successful candidate will identify system requirements, handle user support, and facilitate troubleshooting.

The position mandates a minimum of 3 years of relevant experience and an active TS/SCI clearance. The salary range for this role is $107,300 to $130,100 annually, depending on location.

Qualifications

• Minimum 3 years of experience in IT service management or related fields.
• Experience providing user support in intelligence or cyber areas.
• An active TS/SCI clearance is required.

Responsibilities

• Identify and document system requirements provided by users.
• Create and manage page content audits for the Helpdesk.
• Provide troubleshooting assistance and support for users.

Skills

Content management support

Military experience

Basic user and customer support

Training management

Tools

Microsoft Office Suite

Data Analytics tools

Job description

Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS personnel and remote assistance across the US. The successful candidate will identify system requirements, handle user support, and facilitate troubleshooting.

The position mandates a minimum of 3 years of relevant experience and an active TS/SCI clearance. The salary range for this role is $107,300 to $130,100 annually, depending on location.