IT Service Desk Tier I – Remote & On-Site Support Specialist

Hillsdale College

Hillsdale (MI)

On-site

USD 42,000 - 54,000

Full time

7 days ago

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Job summary

The Hillsdale College ITS Service Desk Tier I Technical Support Specialist on the Hillsdale, MI campus provides high-quality IT support to faculty, staff, students, and guests, with remote support for the Washington, DC campus and assistance across multiple locations. The role emphasizes strong customer service, clear communication, and standardized IT processes.

The ideal candidate will have two or more years of service desk or help desk experience in higher education or enterprise

Qualifications

Associate or Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent professional experience.
Minimum of 2 years of service desk or technical support experience.
Customer service training or experience highly desirable.

Responsibilities

Serve as the first point of contact for IT issues for the Washington, DC campus remotely, and support Hillsdale campus users.
Troubleshoot and resolve issues on Windows and MacOS, iOS/Android devices, printers, and basic networking.
Support deployment and use of enterprise applications including Microsoft 365, Google Workspace, Box, and video conferencing platforms.
Provide account, access, and permissions support in Active Directory and cloud-based systems.
Contribute to IT knowledgebase articles and self-service documentation.