IT Service Desk Technician

Pepsi Bottling Ventures; Raleigh (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Join Pepsi Bottling Ventures as an IT Service Desk Technician in Raleigh, NC, where you will be the first level of IT support and handle service requests. We seek a detail-oriented and motivated individual with strong communication skills and a customer service focus. This role requires a high school diploma or GED along with relevant IT experience.

Benefits

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Education assistance

Company-paid life and disability coverage

Qualifications

• Three years IT service desk experience required or two years with Bachelor's.
• Strong focus on teamwork and customer service.
• Good organizational skills; able to work in a fast-paced environment.

Responsibilities

• Answer, evaluate, and prioritize all incoming IT service requests.
• Install and troubleshoot desktop/mobile hardware and software.
• Document incident resolutions and contribute to IT Service Desk Knowledge Base.

Skills

Communication

Problem Solving

Teamwork

Customer Service

Technical Writing

Education

High school diploma or GED

Bachelor's Degree

Tools

ITIL

A+

MCP

Job description

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Unbottle YOUR Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Unbottle YOUR Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Application Instructions

CURRENT PBV EMPLOYEE, please login to Workday to complete the job application. Please do not apply here, apply internally through Workday.

If you are NOT a current employee, please click “Apply” and complete job application.

Job Description

Pepsi Bottling Ventures is seeking an IT Service Desk Technician to join our team in Raleigh, NC!

Who We Are

We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond.

What We Do

We make, sell, and distribute PepsiCo and more beverages. We have the exclusive rights to make, sell, and distribute directly to stores in our territory the world-renowned PepsiCo and Keurig Dr. Pepper beverages. These exclusive rights make up the vast majority of our business and cover certain counties across five states.

We also create our own beverages, producing and distributing them to our customers’ warehouses nationally. And we make, sell, and distribute to our customers’ warehouses a growing portfolio of beverages nationally. These beverages make up a small, but growing part of our business.

What Makes Us Unique

We bring you the beverages you love. We bring PepsiCo’s and Keurig Dr. Pepper’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

What We Look For In Team Members

We value integrity, teamwork, accountability, creativity, and communication in all we do and expect the same from all team members.

We’d love to receive your application and talk with you about your interest in the position if the overview below describes you.

PURPOSE OF THE JOB

The IT Service Desk Technician functions as PBV’s first level IT support and serves as the end users first contact for all IT related issues as well as helping lead the team.

Responsibilities/Duties

• Answer, evaluate, and prioritize all incoming IT service requests utilizing technical skills, research, and the Knowledge Base to resolve as many IT service cases as possible.
• Gather detailed information for IT Service incidents that require escalation to higher level IT support teams. Prioritize and escalate such incidents in accordance with IT standard processes.
• Install and troubleshoot desktop/mobile hardware and software according to department standards and procedures.
• Document incident resolutions and contribute to IT Service Desk Knowledge Base.
• Answering incoming calls for our Call Center entering Service Notifications for Technicians to repair PBV Equipment.
• Other duties as assigned.
  
  

Minimum Requirements

• High school diploma or GED and three (3) years IT service desk experience required or two (2) years IT service desk experience with Bachelors Degree preferred.
• Excellent written and strong oral communication skills.
• Strong focus on team work and customer service.
• Solid understanding of networking is.
• Strong technical writing skills.
• Must have good organizational skills and be self-motivated with the ability to work in a fast paced environment.
• A+, MCP or equivalent technical certification preferred.
• Familiarity with Service Desk principals such as ITIL preferred.
• Ability to translate technical concepts into user friendly language.
• Understanding of process driven workflows.
• Able to travel 10%.
• Able to work hours necessary to complete assigned tasks.
  
  

Compensation And Benefits

• Starting hourly pay for this position is set based on location, confirmed job-related skills, experience, and education. Your recruiter will share more about the specific pay range for this position during the interview process.
• As part of your total compensation package, you will also receive the following benefits:
• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option
  

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Services

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