IT Service Desk Technician

TrulyHired; Dayton (OH); On-site; USD 37,000 - 62,000; Full time

Job summary

TrulyHired is seeking an IT Service Desk Technician to join the DRSS IT team in Dayton, OH. You will provide timely and effective technical support to students and staff, covering computers, AV equipment, network, and software in a K-12 environment.

You will document every support interaction in the service management system, detailing the issue, steps taken, communications, assets, and resolution. A proactive problem-solver who follows protocols and contributes to process improvements will

Responsibilities

• Provide timely and effective technical support to students and staff across computers, audiovisual equipment, network connectivity, and software in a K-12 environment.
• Document all support interactions in the service management system, detailing the issue, troubleshooting steps, communications, asset details, and resolution.

Job description

Job Description

The IT Service Desk Technician is a member of the DRSS IT team, responsible for providing timely and effective technical support to students and staff. This role supports the daily use of school technologies including computers, audiovisual equipment, network connectivity, and a variety of software applications used in a K-12 educational environment.

The analyst will document all support interactions thoroughly using the service management system- clearly detailing the issue, troubleshooting steps, communications, asset details, and resolution. The ideal candidate is a proactive problem-solver who follows established protocols, contributes to process improvements, and is passionate about learning and supporting others.