IT Service Desk Technician

Manatee County Sheriff's Office

Bradenton (FL)

On-site

USD 40,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Excellent State Retirement

Uniforms for Specific Civilian Staff

12 Holidays Per Year

Excellent Vacation Plan

Sick Leave - 12 days per year

Life Insurance - Equals annual base

Health Insurance (optional)

Dental (optional)

Take-Home Vehicle for Specific Civilia

Career Service

Deferred Compensation Plan

Direct Payroll Deposit

Disability Insurance

College Tuition Reimbursement

Wellness Program

Job summary

The Manatee County Sheriff’s Office seeks an IT Service Desk Technician to provide computer and network connectivity support, install and troubleshoot systems, and respond to service desk inquiries. The role emphasizes maintaining operational status and documenting changes.

The position requires IT experience, Florida driver license, and ITIL/HDI certifications within one year of probation. You will work with agency personnel and vendors, delivering high-quality IT services and supporting new

Qualifications

Associate's Degree in related field is required.
High school diploma or GED with 2 years' tech experience accepted in lieu of degree.
1 year experience in technology required.
Valid Florida driver license required.
Must pass MCSO 8-hour Driver Improvement Course.
Must attain ITIL Foundations and HDI Support Center Analyst certifications within one year probationary period.
CompTIA certification, ITIL experience and networking experience preferred.

Responsibilities

Provide technical expertise and maintain agency IT efficiency; stay current through training.
Communicate effectively with colleagues, vendors, and civilians; assist with technical problems.

Skills

IT support

Troubleshooting

Networking basics

Communication skills

Education

Associate's Degree in related field

High school diploma or GED

Tools

ITIL Foundations

HDI Support Center Analyst

CompTIA certification

Job description

General Description of Duties
Provides a variety of computer and network connectivity support to assist Manatee County Sheriff's Office users with agency supported technology, including hardware, software, and user network account profiles, passwords, and login needs. Installs, troubleshoots, configures deployment of computer systems. Responds to Service Desk inquiries, troubleshoots, and determines source or solution; advises with appropriate action. Manages technology-related tracking and transactions including: wireless air cards, security key fobs, and warranty part replacement orders.
PHYSICAL ABILITIES

Raising objects in an upward movement, or moving objects from position to position at the same level. The weight of the object being lifted or moved is described as medium (21 to 50 pounds). The vertical lifting requirement ranges between 12 and 36 inches.
Tasks and Policies

Responsible for providing technical expertise in subject matter to a level of maintaining optimal efficiency within the agency at all times; remains current in subject matter through training and other methods of professional development.

Effectively communicates thoughts, ideas and information to colleagues, vendors and civilians as well as actively listens to others. Effectively communicates with appropriate technical support personnel, vendors, other agency IT personnel and others to solve technical problems and maintains optimum operational status of equipment.

Communicates thoughts, ideas and information on new products by delivering both written and oral presentations. Professionally communicates through written correspondence by using clear, concise, legible verbiage using grammar and spell check if required.

Researches, generates and presents either orally, in wiring, or both, accurate and detailed proposals for new/upgraded equipment rationalizing the need in terms of cost and improved effectiveness. Researches and recommends new technologies to improve information efficiency and operational effectiveness consistent with agency mission, strategic plan and goals.

Responsible for documenting changes made to environment (software/hardware) through the use of SOPs, video clips, instructional emails, etc.

Responsible for creating project plans and business cases when rolling out or implementing new projects.

Responsible for documenting any changes made to software or hardware through adoption of system and/or change management techniques.

Successfully completes all assignments to specifications, within specified timeframe and budget as directed and in accordance with agency policies and regulations.

Performs other related duties as assigned.

POLICY

Arrives on time for work, limits breaks and lunches to the allotted time, and leaves on time. Uses leave in accordance with General Order. Communicates and cooperates with management in providing proper notice of leave; patterns and amounts of leave usage (not including legitimate, properly scheduled and approved leave and protected leave).

Volume of work accomplished is consistent with position requirements and produced within quality tolerance standards.

Works with other team members to achieve group goals by contributing ideas in group settings, accepting ideas contributed by others, operating within team rules, participating in team meetings, working with team members to improve job knowledge and skills, putting team goals over personal goals, and supporting team leaders once decisions are made.

Follows standard office procedures, safety policies and procedures and agency General Orders.

Provides high quality products and services to customers of all types; both those outside the organization and those within the organization.

Responds to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with agency policies.

Minimum Qualifications

Associate's Degree in related field required.
High school diploma or equivalent (GED) and 2 years' experience in field of technology accepted in lieu of Associate's Degree
1 year experience in a field of technology required.
Valid Florida driver license required.
Must pass MCSO 8-hour Driver Improvement Course.
Must attain ITIL Foundations, and HDI Support Center Analyst certifications within one year probationary period
CompTIA certification, ITIL experience and Networking experience preferred.

Equal Opportunity Employer

The Manatee County Sheriff’s Office is committed to a policy of equal employment opportunity for applicants and employees that fosters, maintains and promotes equal employment opportunity for all without regard to race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal, state, or local law.

Benefits

Excellent State Retirement
Uniforms for Specific Civilian Personnel
12 Holidays Per Year (includes employee's birthday)
Excellent Vacation Plan - Start accruing two weeks of vacation time earned by the end of your first year
Sick Leave - 12 days per year, accrued by pay period
Life Insurance - Equals annual base salary
Health Insurance (optional)
Dental (optional)
Take-Home Vehicle for Specific Civilian Personnel
Career Service - After one year of satisfactory continuous service
Deferred Compensation Plan (optional)
Direct Payroll Deposit (any banking institution)
Disability Insurance (long-term disability)
College Tuition Reimbursement Program
Extensive Wellness Program- Click here

Are you at least 18 years of age?

Are you a citizen of the United States or a lawful, permanent resident, granted refugee or asylee status and authorized to work in the United States?

Do you possess a valid driver's license?

Which best describes your highest level of education?

No High School Diploma or Equivalency
High School Diploma/GED
Some college
Associate's Degree
Bachelor's Degree
Master's Degree

How many years of experience do you have working in a field of technology?

None
1-2 years
3-5 years
6+ years

In which of the following areas do you have experience?

ITIL
Networking
Other

Have you ever sold, delivered or manufactured a controlled substance?

In the last twelve (12) months, have you used marijuana, or its derivative?

In the last three (3) years, have you illegally used any Schedule I through Schedule V, excluding marijuana, (Schedules I through V, as defined in the Controlled Substances Action, 21 U.S.C., Section 812, include but are not limited to, cocaine, crack. lysergic acid diethylamide (LSD), amphetamines, methamphetamines, heroin, MDMA, GHB and anabolic steroids)?

Have you ever illegally used a controlled substance, including marijuana or its derivative, while employed as a law enforcement or corrections officer, while working in a prosecutorial position, or while employed in a position of public safety? (Exception: Any use of marijuana or its derivative while working in the capacity of an undercover operative for the purpose of the investigation)

Have you ever illegally used any of the following controlled substance in your lifetime? (Please check all that apply. If none, check the last box, "Not applicable".)

Amphetamines such as Uppers/Speed
Barbiturates such as Downers
Benzodiazephines such as Valium/Darvon
Cocaine/Crack
LSD such as Acid/Microdots
Marijuana or its derivatives
Methaqualone such as Quaaludes
Opiates such as Opium/Heroin/Oxycodone
Phencyclidine such as PCP/Angel Dust
Any other drug not previously listed
Not applicable

If you answered "Yes", please provide the information listed below or type "N/A" if not applicable. * Drug, how taken, circumstances, number of times illegally obtained/used/supplied/sold. * Date of first time illegally obtained/used/supplied/sold. * Last time illegally obtained/used/sold.

Have you ever pled guilty or no contest to, had adjudication withheld, or been convicted of a misdemeanor involving false statements, perjury or domestic violence?

Have you ever pled guilty or no contest to, had adjudication withheld, or been convicted of a felony offense?

Have you been convicted of a DUI in the last 60 months (5 years)?

Have you been convicted of a DUI more than once in your lifetime?

Have you engaged in sexual abuse or been convicted, or civilly or administratively adjudicated, of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion by a victim who did not consent or was unable to consent or refuse?

Have you engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution (as defined in 42 U.S.C. 1997).

"IT SERVICE DESK TECHNICIAN JOB DESCRIPTION": Upon review of the job description, are you able to perform the essential functions of the job?

If you answered "No" to the previous question above, please indicate any reasonable accommodation(s) that will assist you in performing the essential functions of the position.

Do you have a tattoo in a visible location on the neck, face, scalp, or hands? (Click here to review the Appearance and Grooming Policy)

In order to conduct a thorough background investigation, you will be required to provide the website(s) and user name(s) for all social media accounts. In addition, you will be required to "friend" our background investigators on Facebook, if applicable. Do you confirm that on this application you have provided the requested information and will provide them access to your personal accounts?

Yes
No
I do not have any social media accounts, personal websites, or blogs.

Have you registered with Selective Service? (NOTE: Registration is required by all males prior to their 26th birthday. If you are a male age 18-25 and have not yet registered, you must do so here. Females are not required to register at this time and should select 'N/A'.