IT Service Desk Technician

Forterra; Arlington (VA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Tuition reimbursement

PTO 20 days

Life/AD&D

Holidays

401(k)

Job summary

Forterra, a leading provider of autonomous systems, seeks an IT Support Technician to join the Enterprise Services team in a fast‑growing environment. You will handle Tier 1 support across Linux, Windows, and macOS, own issues through to resolution, and develop automation scripts to boost efficiency.

You will assist with onboarding, access control, AV setup, and asset management, contributing to a high‑quality user experience.

Qualifications

• 3+ years in an IT Service Desk or technical support role.
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management).
• Experience with service management platforms (Jira, ServiceNow, etc.).

Responsibilities

• Provide Tier 1 support across Linux, Windows, and macOS environments.
• Own support issues and drive them to efficient resolution with root‑cause analysis.
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency.
• Support onboarding, access control, and user lifecycle management.
• Assist with AV setup, endpoint deployment, and hardware troubleshooting.
• Maintain asset management and operational documentation.
• Collaborate with IT leadership to enhance processes and user experience.

Skills

Linux administration

Customer service

Fast-paced environment

Tools

Jira

ServiceNow

Job description

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

The Forterra Enterprise Services team seeks a highly skilled, customer‑focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You’ll serve as a go‑to technical resource for issues, contribute to system improvements, and help drive a best‑in‑class support experience. Ideal candidates bring experience from high‑performance environments such as major tech companies or fast‑growing startups.

As our IT Support Technician, you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day‑to‑day activity at Forterra.

What you'll do

• Provide Tier 1 support across Linux, Windows, and macOS environments
• Own support issues and drive them to efficient resolution with strong root‑cause analysis
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding, access control, and user lifecycle management
• Assist with AV setup, endpoint deployment, and hardware troubleshooting
• Maintain asset management and operational documentation
• Collaborate closely with IT leadership to enhance processes, reliability, and user experience

What We're Looking For

• 3+ years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
• Experience with one or more service management platforms (Jira, ServiceNow, etc.)
• Excellent customer service skills and a positive, solutions‑driven attitude
• Ability to thrive in fast‑moving or high‑growth environments

What We Love to See

• Networking experience (Cisco, Juniper, Palo Alto)
• Experience in a start‑up or rapid‑scale environment
• Demonstrated ability to improve processes and contribute to collaborative, high‑standards team culture

US Salary Range
$75,000-85,000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full‑time, high‑demands roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full‑time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA‑eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long‑term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after‑tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

Forterra is an equal‑opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.