IT Service Desk Specialist (Tier 1) – Contract to Perm

Guggenheim Investments; Chicago (IL); On-site; USD 81,000 - 99,000; Full time

Job summary

Guggenheim Investments in Chicago is seeking a Service Desk – Tier 1 Support Specialist to be the first point of contact for employee technical issues, focusing on Microsoft 365, Dell desktops, and Cisco video conferencing. You will diagnose problems, resolve incidents, and deliver high‑quality customer service in a fast‑paced environment.

The contract role offers the possibility to go permanent and requires strong communication, problem‑solving, and the ability to manage multiple tasks with a

Qualifications

• Bachelor’s degree is required.
• 4+ years of IT support experience.
• Hands-on experience with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Azure).
• Strong communication and ability to translate technical topics for executives and users.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide troubleshooting for applications and custom systems.
• Manage incidents using ITSM tools and document resolutions; ensure SLAs.
• Escalate unresolved issues to Tier 2 and coordinate with MSP/MSSP.
• Monitor incidents and perform root cause analysis for permanent fixes.

Skills

Microsoft 365

Communication skills

Troubleshooting

Multi-project management

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Guggenheim Investments in Chicago is seeking a Service Desk – Tier 1 Support Specialist to be the first point of contact for employee technical issues, focusing on Microsoft 365, Dell desktops, and Cisco video conferencing. You will diagnose problems, resolve incidents, and deliver high‑quality customer service in a fast‑paced environment.

The contract role offers the possibility to go permanent and requires strong communication, problem‑solving, and the ability to manage multiple tasks with a