IT Service Desk Specialist – Customer Solutions

WSA – Wonderful Sound for All; Port Reading (NJ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive Benefits Package

Paid Holidays & PTO

401k Matching Program

Tuition Reimbursement

Employee discount on hearing aids

Service Days & DEI Initiatives

Job summary

WSA - Wonderful Sound for All is seeking an IT Support Associate to serve as the first point of contact for end users via phone and our IT ticketing system. You will create and allocate new requests and handle Level 1 tickets to keep operations running smoothly.

Ideal candidates demonstrate excellent communication, a customer-service mindset, and a willingness to learn new technologies. Proficiency in Microsoft Office and attention to detail in a fast-paced environment are essential.

Qualifications

• Excellent interpersonal and social skills.
• Strong interest in learning new skills and technologies.
• Excellent customer service and team-based mindset.
• Previous IT support or admin/customer service experience preferred.
• Advanced Microsoft Office skills (O365, Word, Excel, PowerPoint, Outlook).
• Willingness and ability to learn new programs/applications.
• Attention to detail with accuracy in a fast-paced environment.
• Ability to follow procedures and maintain confidentiality.
• Inventory management experience is a plus.

Responsibilities

• First point of contact for end-user requests via phone and IT ticketing system.
• Create and allocate new IT requests.
• Work Level 1 ticket requests.
• Communicate with vendors and internal IT staff to manage trouble tickets.
• Use the existing ticketing system and inventory management system for communication and documentation.
• Manage open tickets.
• Report on Service Desk analytics.
• Follow procedures for purchasing supplies for end-users and retail clinics as needed.
• Document and maintain inventory of assets.
• Perform administrative duties and special IT projects as assigned.

Skills

IT support

Customer service

Interpersonal skills

Team player

Microsoft Office

Willingness to learn

Inventory management

Tools

Ticketing system

Inventory management system

Job description

WSA - Wonderful Sound for All is seeking an IT Support Associate to serve as the first point of contact for end users via phone and our IT ticketing system. You will create and allocate new requests and handle Level 1 tickets to keep operations running smoothly.

Ideal candidates demonstrate excellent communication, a customer-service mindset, and a willingness to learn new technologies. Proficiency in Microsoft Office and attention to detail in a fast-paced environment are essential.