IT Service Desk Specialist - Austin

Biorce; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

MacBook and productivity tools

Job summary

Biorce is seeking a Service Desk Specialist to support its growing IT operations in Austin. You will be the first point of contact for internal IT requests, helping onboard/offboard users, manage access, and resolve issues across Google Workspace, Jira, and Confluence.

The role emphasizes process improvement, automation, and strong customer service. Ideal candidates have 3+ years in IT support, hands-on Google Workspace experience, and familiarity with Atlassian tools.

Qualifications

• 3+ years in a service desk, IT support, or helpdesk role.
• Hands-on experience with Google Workspace administration.
• Familiarity with Jira and Confluence.

Responsibilities

• Act as the primary point of contact for internal IT requests, incidents, and service inquiries.
• Manage onboarding and offboarding processes, including account creation and access provisioning.
• Support and administer Google Workspace, including user accounts, groups, permissions, and basic security settings.
• Administer and support Atlassian tools (Jira, Confluence), including user access, licensing, and basic configuration.
• Support Apple macOS environments, including device setup and user assistance.
• Manage devices and enrollment through Apple Business Manager and MDM solutions.
• Track, manage, and optimize software licensing across tools and platforms.
• Document IT procedures, runbooks, and FAQs to improve self-service and knowledge sharing.
• Identify repetitive tasks and help automate onboarding, offboarding, and access management workflows.
• Collaborate with IT, Security, and Operations to improve internal IT processes.
• Ensure a high level of responsiveness, professionalism, and customer service for all internal users.

Skills

Troubleshooting

Communication

Organizational

Automation curiosity

Multitasking

Tools

Google Workspace

Jira

Confluence

Apple Business Manager

MDM solutions

Job description

About the company

Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. We are passionate about accelerating medical advancements and improving patient outcomes.

Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting-edge technology and real-world clinical needs.

With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost-effective access to treatments. Biorce is poised to redefine the landscape of healthcare, shaping a future where innovation and accessibility converge for the betterment of humanity.

About the role

We are looking for a Service Desk Specialist to support the day-to-day IT operations of a rapidly growing organization. This role is ideal for someone early in their career who is eager to learn, highly organized, and motivated to improve how internal IT services are delivered.

You will be the first point of contact for internal IT requests, supporting employees across onboarding, offboarding, access management, and general technical issues. Beyond traditional service desk responsibilities, this role places strong emphasis on documentation, process improvement, and automation, with the goal of reducing manual work and improving the employee experience as the company scales.

How You'll Make an Impact

• Act as the primary point of contact for internal IT requests, incidents, and service inquiries.
• Manage onboarding and offboarding processes, including account creation, access provisioning, and equipment setup.
• Support and administer Google Workspace, including user accounts, groups, permissions, and basic security settings.
• Administer and support Atlassian tools (Jira, Confluence), including user access, licensing, and basic configuration.
• Support Apple macOS environments, including device setup, troubleshooting, and user assistance.
• Manage devices and enrollment through Apple Business Manager and MDM solutions.
• Track, manage, and optimize software licensing across tools and platforms.
• Document IT procedures, runbooks, and FAQs to improve self-service and knowledge sharing.
• Identify repetitive or manual tasks and help automate workflows related to onboarding, offboarding, and access management.
• Collaborate with IT, Security, and Operations teams to continuously improve internal IT processes.
• Ensure a high level of responsiveness, professionalism, and customer service for all internal users.

What You Bring

• 3+ years of experience in a service desk, IT support, or helpdesk role.
• Basic hands-on experience with Google Workspace administration.
• Familiarity with Atlassian tools such as Jira and Confluence.
• Experience supporting macOS users and common desktop applications.
• Basic understanding of identity and access management concepts.
• Strong troubleshooting skills and a methodical approach to problem solving.
• Clear written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Curiosity and motivation to learn automation, scripting, and modern IT operations.
• Ability to manage multiple requests and priorities in a fast-paced environment.

Nice to Have

• Experience with Apple Business Manager and device management workflows.
• Exposure to MDM solutions for macOS.
• Basic scripting or automation experience (e.g., Bash, Python, or workflow tools).
• Experience documenting processes or maintaining internal knowledge bases.
• Interest in IT operations, security, or systems administration as a career path.

Why Join Us?

• Opportunity to work on transformative healthcare technology projects with global impact.
• A dynamic, multidisciplinary team where collaboration and innovation drive every decision.
• Comprehensive private health coverage to ensure your physical and mental well-being.
• Company-sponsored gym membership to support your fitness goals.
• Hybrid work model offering flexibility to balance your professional and personal life.
• Coffee, tea, beverages, and snacks to keep you fueled throughout the day.
• Regular company events to celebrate achievements and team spirit.
• Top-tier MacBook and productivity tools to empower your work.
• Our office is pet-friendly! You'll likely be greeted by a few wagging tails upon arrival.

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